Remote Academic Advisor for Student Success

Indiana Wesleyan University; Town of Texas (WI); Hybrid; USD 48,000 - 66,000; Full time

Job summary

Indiana Wesleyan University is seeking an Academic Advisor to provide comprehensive academic advising and student support for National & Global students, both online and onsite. You will help plan degree completion, advocate for students, and connect them to tutoring, career development, and counseling resources as needed.

The role requires a Bachelor’s degree and a strong Christian commitment; you’ll collaborate with campus services to maintain student success, while supporting degree pathways

Qualifications

• Excellent verbal and written communication skills.
• Commitment to a Christ-centered educational climate.
• Ability to problem-solve student academic issues in a timely manner.
• Ability to work accurately and be detail oriented.
• Ability to work independently and be self-motivated.
• Empathetic and caring attitude toward adult students and their needs.
• Computer skills.
• Analytical thinking skills.
• Ability to adhere to strict confidentiality requirements.
• Ability to multi-task.
• Ability to be flexible in an ever-changing Higher Education environment.

Responsibilities

• Provide a high level of individual and general student care.
• Engage students by individual and group contacts via various methods: in-person, phone, email, video conferencing, instant chat, classroom visits, blogs, and other means.
• Problem-solve as needed when students encounter issues and problems that present roadblocks in their academic pursuits.
• Collaborate with other divisions of the university such as financial aid and accounting when needed to resolve issues.
• Advocate for students when appropriate.
• Notice common student needs and develop appropriate supports and activities to proactively assist students.
• Refer students to supportive services such as tutoring services, career development, pastoral care, personal counseling, etc.
• Assist students in developing an academic plan for completion of their desired degree or certificate.
• Maintain generalist knowledge of all aspects of National & Global programs to help students with questions and issues regarding facilitators, curriculum, attendance, financial aid, accounting, and fulfillment of academic requirements.
• Be proficient in the use of various databases found in the university student information system in order to access needed student information.
• Work with each student to develop a written degree completion plan.
• Assist bachelor students in scheduling out core and elective classes to degree completion in order to meet Department of Education guidelines for financial aid and to maximize their aid.
• Actively work to retain students.
• Work individually with students admitted or placed on probation or who are suspended.
• Assist students who are at-risk.
• Counsel students prior to their withdrawal from classes or core programs to discuss options for continuing education and to help the university increase retention of students.
• Contribute to the work of various committees and task forces as assigned.
• Work cooperatively with other personnel within the assigned Education Center to provide cohesive services to students attending classes at the center.
• Maintain appropriate records.
• Document contacts with students.
• Maintain accurate records in university student information system of student’s plans for degree completion to be used by Financial Aid and Accounting to determine financial aid eligibility.
• Attend and assist at graduations on the Marion campus.
• Demonstrate a Christian worldview and uphold the university's Christ-centered mission while interacting with students.

Skills

Communication skills

Problem-solving

Detail oriented

Independent worker

Empathy

Confidentiality

Multi-tasking

Adaptability

Computer skills

Analytical thinking

Education

Bachelor’s degree

Job description

Indiana Wesleyan University is seeking an Academic Advisor to provide comprehensive academic advising and student support for National & Global students, both online and onsite. You will help plan degree completion, advocate for students, and connect them to tutoring, career development, and counseling resources as needed.

The role requires a Bachelor’s degree and a strong Christian commitment; you’ll collaborate with campus services to maintain student success, while supporting degree pathways