Remote Academic Advisor for Online Students

AMU & APU part of American Public University System, Inc.; United States; A distancia; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

American Public University System (APUS) is seeking an Academic Advisor to guide online students through their academic journey, ensuring progress toward degree completion. The role emphasizes proactive, personalized advising and cross-functional collaboration across the University to resolve complex student needs.

The advisor will engage with students via multiple channels, support degree planning and policy navigation, and document activities in university systems, contributing to a

Formación

• Completed Bachelor's degree is required.
• Ability to work independently in an online environment with remote leadership and maintain regular communication.
• Strong written and verbal communication skills with diverse audiences.
• Ability to manage multiple priorities and deadlines in a fast-paced online setting.
• Proactive, student-focused approach with problem-solving and critical thinking.

Responsabilidades

• Provide warm, high-quality service across multiple channels (in person, email, phone, chat, text, social media, webinars and more).
• Proactively engage with students to understand goals, address barriers, and support academic progress.
• Guide students toward successful completion of their academic and professional goals.
• Advise on degree requirements, course selection, planning, policies, and campus navigation.
• Document student interactions accurately in university systems.
• Identify trends and opportunities to improve policies, processes, and student experience.

Conocimientos

Excellent written and verbal comms

Multitasking / time management

Interpersonal skills

Remote communication tools

Problem-solving

Educación

Bachelor's degree

Descripción del empleo

American Public University System (APUS) is seeking an Academic Advisor to guide online students through their academic journey, ensuring progress toward degree completion. The role emphasizes proactive, personalized advising and cross-functional collaboration across the University to resolve complex student needs.

The advisor will engage with students via multiple channels, support degree planning and policy navigation, and document activities in university systems, contributing to a