Financial Aid Advisor

AMU & APU part of American Public University System, Inc.; United States; Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

American Public University System, Inc. is seeking a Financial Aid Advisor to provide phone-based financial aid support and counseling to students at APUS/AMU. The role is call-center oriented, focusing on high-quality service and inbound calls to assist with funding and degree completion.

The position requires 1–2 years of customer service, an associate degree, and strong communication skills. Knowledge of NSLDS access and MS Office is beneficial, with schedule flexibility to meet department

Formación

• 1-2 years of demonstrated customer service experience.
• Strong interpersonal, verbal and written communications skills.
• Associate's degree required.
• Solutions oriented attitude with problem solving skills.
• Excellent organization and time management with multiple demands.
• High level of telephone etiquette and professionalism.
• Basic math skills and MS Office proficiency.

Responsabilidades

• Conducts inbound phone-based discussions advising students on Federal Student Aid.
• Provides high levels of customer service to help students access courses and degrees.
• Reviews financial aid package information and performs basic math checks for accuracy.
• Seeks ways to enhance the student experience and service quality.
• Uses databases to assist students and families through the financial aid cycle in real time.
• Adheres to SLAs and coordinates with Admissions, Advising and Support as needed.
• Maintains knowledge of university products and services and compliance requirements.

Conocimientos

Customer service

Verbal communication

Written communication

Telephone etiquette

Microsoft Office

Educación

Associate's degree

Herramientas

Microsoft Office

Descripción del empleo

Financial Aid Advisor American Public University/American Military University

The Financial Aid Advisor is responsible for providing phone-based financial aid support and counseling services to students attending American Public University or American Military University (APU/AMU). This role functions in a call center type of environment and is heavily focused on providing a high level of customer service. Financial Aid Advisors will spend the majority of their workday engaged in inbound phone-based activities.

The Financial Aid Advisor is responsible for providing phone-based financial aid support and counseling services to students attending American Public University or American Military University (APU/AMU). This role functions in a call center type of environment and is heavily focused on providing a high level of customer service. Financial Aid Advisors will spend the majority of their workday engaged in inbound phone-based activities.

Responsibilities:

• Conducts inbound phone-based discussions, advising and educating students on various forms of Federal Student Aid
• Provides a high level of customer service, ensuring that the student is packaged with funding to access courses and pursue degree completion
• Actively engages in problem solving and regularly works with basic math skills to review financial aid package information to ensure correct processing.
• Seeks out opportunities to enhance the student experience and promote high-quality service
• Leverages financial aid and student databases to performs research while on phone calls to assist students and parents through the financial aid cycle in real time
• Ensures daily duties are met within established Service Level Agreements and remains flexible to daily workflow as a result of staffing and business needs
• Consistently meets department quality and productivity metrics
• Collaborates with other University departments including Admissions, Advising & Student Support on an as needed basis
• Maintains accurate knowledge of the University’s products and services
• Understands and adheres to laws, regulations, policies and procedures, and compliance requirements, staying current on industry standards
• Maintains eligibility to access the National Student Loan Data System (NSLDS),as defined by the US Department of Education. To maintain access to NSLDS, one must not have defaulted on any student loan in the past, be in default currently or have issues with access to NSLDS in the future
• Supports and contributes to the organization’s commitment to diversity, equity, inclusion and belonging.
• Performs other duties as directed, requested or assigned

Requirements/Education:

• 1-2 years of demonstrated customer service experience
• Strong interpersonal, verbal and written communications skills
• Associate's degree required
• Solutions oriented attitude with demonstrated critical thinking and problem solving skills
• Excellent organization and time management skills with the ability to prioritize and manage multiple demands with minimal supervision
• High level of telephone etiquette and professionalism
• Basic math skills
• General proficiency with Microsoft Office products, including Word, Excel, Outlook & Teams

Work Schedule:

• Schedule will depend on the need at the time of hiring.

About Us:

American Public University System (the System) is accredited by the Higher Learning Commission (HLC) (www.hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education. HLC accredits degree-granting institutions nationwide and is also recognized by the Council for Higher Education Accreditation. The System is comprised of American Military University, American Public University, Rasmussen University, and Hondros College of Nursing. The System is authorized by the West Virginia Higher Education Policy Commission and other appropriate agencies in the states where it has campuses. The System is authorized to operate as a postsecondary educational institution by the Illinois Board of Higher Education. American Public University System, Inc., which operates the System, is a wholly owned subsidiary of American Public Education, Inc. American Public University System, American Public University, and American Military University are not affiliated with American University or the U.S. Military.

It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.