Remote Absence & Leave Claims Specialist

MetLife; United States; On-site; USD 46,000 - 50,000; Full time

Job summary

MetLife, on the Global Customer Service and Operations team, is seeking a candidate to manage ADA, FMLA, PFML, and BCEL leave claims from intake through closure. You will adjudicate requests in line with federal, state, and company policies and communicate eligibility and liability to stakeholders.

The role emphasizes strong communication, critical thinking, and MS Word proficiency, with 2–4 years of customer service experience and a high school diploma as prerequisites.

Qualifications

• Strong written and verbal communication required.
• Demonstrated analytical thinking and planning abilities.
• Proficiency in Word processing (MS Word) and documentation.

Responsibilities

• Review and adjudicate leave or accommodation requests per policies and laws.
• Communicate eligibility and liability to employees, employers, and stakeholders.
• Oversee leave claims from initiation to closure with compliance and timelines.
• Maintain confidentiality and regulatory compliance while delivering quality service.
• Support continuous improvement in efficiency, accuracy, and claimant experience.
• Meet or exceed KPIs and productivity targets while ensuring quality.
• Work from home with periodic office visits as required.

Skills

Communication skills

Critical thinking

MS Word

Customer service

Education

High School Diploma

College degree

Job description

MetLife, on the Global Customer Service and Operations team, is seeking a candidate to manage ADA, FMLA, PFML, and BCEL leave claims from intake through closure. You will adjudicate requests in line with federal, state, and company policies and communicate eligibility and liability to stakeholders.

The role emphasizes strong communication, critical thinking, and MS Word proficiency, with 2–4 years of customer service experience and a high school diploma as prerequisites.