Remote Absence & Disability Case Manager

Socket.dev; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Leave programs

Adoption assistance

Student loan repayment

Job summary

New York Life Group Benefit Solutions is seeking an Integrated Absence Manager to handle a caseload of leave and disability cases, ensuring accurate eligibility decisions and timely payments. You will collaborate with customers, healthcare providers, and clients to deliver comprehensive absence administration and effective return-to-work planning.

The role requires attention to detail, strong analytical skills, and the ability to navigate complex absence scenarios within a fast-paced, compliant

Qualifications

• HS Diploma or GED required; Bachelor's degree strongly preferred.
• 2+ years' experience administering Disability.
• Experience administering FMLA and/or State Leaves.
• Proficiency with MS Office applications (Word, Outlook, Excel).
• Ability to toggle between multiple applications and monitors.

Responsibilities

• Manage a caseload of Absence cases including STD, PFML, FMLA, CPL, and ADA.
• Own and review assigned cases; verify eligibility, capture medical information, apply contractual provisions.
• Evaluate information to make claim and leave determinations and pay claims timely.
• Coordinate multiple leave and disability plans using integrated technology.
• Support ongoing claim management including extensions and reviewing information for decisions.
• Communicate with claimants, employers, and medical professionals both verbally and in writing.
• Document clear absence notes in the system from medical information or conversations.
• Facilitate return to work with clients and Vocational Rehabilitation Counselors.
• Engage with physicians to medically manage claims from initial requests to ongoing review.
• Adhere to New York Life GBS policies, procedures and best practices.

Skills

Critical thinking

Analytical skills

Communication skills

Education

HS Diploma or GED

Bachelor's degree preferred

Tools

MS Office

Job description

New York Life Group Benefit Solutions is seeking an Integrated Absence Manager to handle a caseload of leave and disability cases, ensuring accurate eligibility decisions and timely payments. You will collaborate with customers, healthcare providers, and clients to deliver comprehensive absence administration and effective return-to-work planning.

The role requires attention to detail, strong analytical skills, and the ability to navigate complex absence scenarios within a fast-paced, compliant