Remodeling Service Manager | Client-Focused Renovations

Mad City Windows & Baths; Kansas City (KS); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

Competitive salary

Professional growth opportunities

Forward-thinking culture

Job summary

Mad City Windows & Baths, a Renuity Company, is seeking a Remodeling Service Manager in Kansas City to diagnose service issues, manage tickets and orders, and schedule service work on windows, doors, baths, and cabinetry. You will coordinate with field teams and keep stakeholders informed in a fast-paced environment.

The role calls for remodeling or carpentry experience, strong communication, and the ability to multi-task. Competitive benefits and a growth-minded culture accompany the position.

Qualifications

• Previous remodeling, construction or carpentry experience required.
• Experience working with customers to solve problems.
• Excellent communication skills.
• Ability to multi-task in a fast-paced environment.
• Basic computer skills.

Responsibilities

• Take calls from customers to diagnose service issues on replacement windows & doors, bath & shower remodels or cabinet refacing projects.
• Create detailed service tickets and parts lists.
• Order, track and keep reports on all service parts.
• Schedule servicing appointments.
• Communicate with Field Managers and Service Technicians for proper follow up on field issues.
• Keep employees up to date on new or old product issues.

Skills

Remodeling

Carpentry

Customer service

Communication

Multi-tasking

Basic computer skills

Job description

Mad City Windows & Baths, a Renuity Company, is seeking a Remodeling Service Manager in Kansas City to diagnose service issues, manage tickets and orders, and schedule service work on windows, doors, baths, and cabinetry. You will coordinate with field teams and keep stakeholders informed in a fast-paced environment.

The role calls for remodeling or carpentry experience, strong communication, and the ability to multi-task. Competitive benefits and a growth-minded culture accompany the position.