Remodeling Service Lead - Home Renovation

Mad City Windows; Kansas City (KS); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision

Consistent schedules

Respectful culture

Job summary

Mad City Windows & Baths, a Renuity Company, is seeking a Remodel Service Manager to oversee service operations for replacement windows, doors, bath remodels, and cabinet refacing projects across our network.

You will diagnose issues by phone, create detailed service tickets and parts lists, order and track parts, schedule appointments, and coordinate with Field Managers and Technicians to ensure timely follow-ups and high-quality outcomes for homeowners.

Qualifications

• Previous Remodeling, Construction or Carpentry experience required.
• Experience working with customers to solve problems.
• Excellent communication skills.
• Ability to multi-task in a fast-paced environment.
• Basic computer skills.

Responsibilities

• Take calls from customers to diagnose service issues on replacement windows & doors, bath & shower remodels or cabinet refacing projects.
• Create detailed service tickets and parts lists.
• Order, track and keep reports on all service parts.
• Schedule servicing appointments.
• Communicate with Field Managers and Service Technicians for proper follow up on field issues.
• Keep employees up to date on new or old product issues.

Skills

Remodeling experience

Construction background

Customer service

Communication skills

Multi-tasking

Basic computer skills

Job description

Mad City Windows & Baths, a Renuity Company, is seeking a Remodel Service Manager to oversee service operations for replacement windows, doors, bath remodels, and cabinet refacing projects across our network.

You will diagnose issues by phone, create detailed service tickets and parts lists, order and track parts, schedule appointments, and coordinate with Field Managers and Technicians to ensure timely follow-ups and high-quality outcomes for homeowners.