Remittance Processing Specialist III-1st Shift

Wausau Financial Systems Inc; Texas; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off & Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Job summary

Deluxe Corporation is seeking a Remittance Processing Specialist III to manage complex client processing with minimal supervision. You will handle high-stakes transactions, research rejected payments, and ensure deadlines are met by coordinating with Operations.

Strong attention to detail and communication are essential. The role requires a high school diploma and experience in document processing; flexibility with a fast-paced environment and weekend or holiday shifts may be needed.

Qualifications

• High School Diploma or equivalent is required.
• 1+ year experience in document processing is preferred.
• Must be detail oriented with quality focus and ability to meet deadlines.

Responsibilities

• Handle highly complex customers with unique processing requirements.
• Perform look ups and research on rejected payments and paperwork.
• Make higher level decisions on transactions.
• Manage received dates and deadlines to meet client requirements.
• Communicate with Operations to ensure deadlines are met.
• Resolve issues through customer contact and process improvements.
• Process work accurately and maintain performance in line with standards.
• Assist with training and quality assurance controls.

Skills

Detail orientation

Attention to deadlines

Clear communication

Team player

Independent worker

Adaptability

Quality focus

Hand-eye coordination

Productivity standards

Education

High School Diploma or equivalent + 2 years document processing

Job description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. We offer competitive benefits starting on day one, designed to support your life both in and out of work. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why. The Remittance Processing Specialist III position handles the most complex customers with minimal Supervision. The focus of the position is to perform the day to day function of highly complex client processing.

1. Handles highly complex customers with unique, specific and/or challenging processing requirements.
2. Performs look ups and additional research on rejected payments and paperwork.
3. Higher level decision making on transactions
4. Manages received dates, effective dates/backdates on mail to be processed to assure that all client deadlines are met.
5. Communicate with all areas of Operations throughout the shift to assure deadlines are met.
6. Customer Contact to resolve issues and processes

Process work accurately and maintain performance output in accordance with department and client standards Demonstrates a high-level knowledge of specific client requirements Assist with Training & Controls for Quality Assurance

Basic Qualifications

• High School Diploma or equivalent and 1 years experience in document processing
• Must be 18 years of age or older
• Good hand/eye coordination
• Demonstrated the capability to be extremely detail oriented and quality conscious
• Comfortable working with tight and floating deadlines
• Clear, direct communication skills
• Comfortable working in a fast-paced Deadline-oriented environment
• Flexible schedule, including weekends, holidays, overtime and/or off shifts
• Team player with good interpersonal skills
• Ability to work well independently and with others
• Ability to adapt to change and learn new processes
• Must meet the minimums for productivity and accuracy

Preferred Qualifications

• High School Diploma or equivalent 2 years of document processing

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].