Remedy Developer

PTR Global; Coppell (TX); On-site; USD 83,000 - 112,000; Full time

Job summary

PTR Global is seeking a CMDB Dashboard Developer to design, build, and maintain dashboards and reporting for CMDB systems. The candidate will work with BMC Helix CMDB, Remedy ITSM and related modules to support CMDB governance and reporting needs.

You will gather requirements from stakeholders, develop interactive dashboards and KPI scorecards, automate reporting, and help identify data quality issues across CMDB datasets.

Qualifications

• 3+ years hands-on experience with BMC Helix CMDB, Remedy ITSM or related modules.
• Strong understanding of CMDB architecture, CIs, class hierarchy, attributes and relationships.
• Experience with BMC Helix Dashboards, Smart Reporting, Helix Data Manager or equivalent reporting tech.
• Knowledge of ITIL SACM processes and data governance.

Responsibilities

• Gather reporting requirements from CMDB, Asset Management, IT Operations and Service Management stakeholders.
• Design, develop and troubleshoot CMDB dashboards and KPI scorecards.
• Create interactive dashboards, scorecards, KPIs and executive reports.
• Develop automated reporting and scheduled distribution of dashboards.
• Analyze large CMDB datasets to identify data quality issues (duplicate CIs, orphaned CIs, missing attributes, relationship inconsistencies).
• Document dashboard designs, data sources, KPI definitions and reporting standards.
• Develop executive-level reporting to demonstrate CMDB maturity and business value.

Skills

SQL

Data analysis

API integrations

Dashboard development

Tools

BMC Helix CMDB

Remedy ITSM

BMC Helix Dashboards

Smart Reporting

Helix Data Manager

Power BI

Tableau

Job description

Job Overview:

We are seeking a skilled CMDB Dashboard Developer to design, develop, and maintain dashboards and reporting solutions for Configuration Management Database (CMDB) systems. The ideal candidate will have hands-on experience with BMC Helix CMDB, Remedy ITSM, and related modules, along with a strong understanding of ITIL processes and data analytics. This role requires expertise in dashboard creation, data analysis, and technical competencies to support CMDB governance and reporting needs.

Responsibilities:

• Gather reporting requirements from CMDB, Asset Management, IT Operations, and Service Management stakeholders.
• Design, develop, and troubleshoot CMDB dashboards and KPI scorecards.
• Create interactive dashboards, scorecards, KPIs, and executive reports.
• Develop automated reporting and scheduled distribution of dashboards.
• Analyze large CMDB datasets to identify data quality issues such as duplicate CIs, orphaned CIs, missing attributes, and relationship inconsistencies.
• Document dashboard designs, data sources, KPI definitions, and reporting standards.
• Develop executive-level reporting to demonstrate CMDB maturity and business value.

Qualifications:

• 3+ years of hands-on experience with BMC Helix CMDB, Remedy ITSM, or related BMC Helix modules.
• Strong understanding of CMDB architecture, Configuration Items (CIs), class hierarchy, attributes, and relationships.
• Experience with BMC Helix Dashboards, Smart Reporting, Helix Data Manager, or equivalent reporting technologies.
• Knowledge of ITIL Service Asset & Configuration Management (SACM) processes.
• Strong SQL and data analysis capabilities.
• Experience with data modeling, ETL concepts, and integration reporting.
• Experience working with APIs, integrations, and external data sources.
• Knowledge of CMDB governance, reconciliation, discovery, and data certification processes.
• Preferred: BMC Helix or Remedy certification, ITIL Foundation certification, and experience with Power BI, Tableau, or enterprise analytics platforms.

About PTR Global:

PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range:

$70/hr

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at [phone]. To report any concerns, please email us at [e-mail]

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.