Remedy Developer

Veritis Group Inc; United States; On-site; USD 105,000 - 145,000; Full time

Job summary

Veritis Group Inc in the United States seeks an experienced Remedy Developer to join our team. The project uses a highly customized BMC Remedy instance as an end-to-end call center system. The role emphasizes custom code development, PL/SQL, and scripting rather than core Remedy ITSM.

You will design, develop, and integrate Remedy solutions, collaborate with stakeholders, and contribute to Agile ceremonies, with responsibilities including testing, documentation, and troubleshooting.

Qualifications

• Extensive experience in custom Remedy development with PL/SQL.
• Proficient in scripting for Remedy workflows and UI policies.
• Experience designing integrations using REST/SOAP APIs.
• Ability to write technical documentation and participate in Agile ceremonies.

Responsibilities

• Design, develop, and implement custom Remedy applications in a contact center environment.
• Collaborate with business stakeholders and IT teams to gather and document feature requirements.
• Customize Remedy with scripting, workflows, and UI policies.
• Develop integrations between Remedy and other systems via REST/SOAP APIs.
• Perform unit testing and support UAT to ensure quality.
• Create and maintain technical documentation for Remedy solutions.
• Provide troubleshooting and support for Remedy production issues.
• Engage in Agile ceremonies and effective communication.

Skills

Remedy

PL/SQL

Scripting

REST API

SOAP API

Middleware

Agile

Documentation

Tools

REST API

SOAP API

Middleware

Job description

We are seeking an experienced Remedy Developer to join our team. The project involves working on a highly customized BMC Remedy instance used as an end-to-end call center system. This role requires extensive experience in custom code development, PL/SQL, and scripting, rather than core Remedy ITSM development. The ideal candidate will be a proactive team member capable of making an impact within a tenured and collaborative environment.

Key Responsibilities

• Design, develop, and implement custom Remedy applications within a contact center environment.
• Collaborate with business stakeholders and IT teams to gather and document requirements for new features and enhancements.
• Customize Remedy applications using scripting, workflows, and UI policies.
• Develop integrations between Remedy and other systems using REST/SOAP APIs, scripts, and middleware.
• Perform unit testing and support user acceptance testing (UAT) to ensure solutions meet quality standards.
• Create and maintain technical documentation for Remedy solutions.
• Provide technical support and troubleshoot issues within the Remedy platform, including reading and understanding logs to resolve production issues.
• Engage and communicate effectively during Agile ceremonies.