Remarketing Representative (Little Rock, AR)

Ally; Little Rock (AR); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Time off

401K with match

Medical, dental, vision

Employee stock purchase plan

Job summary

Ally Financial is seeking a Remarketing Specialist in the United States to provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. You will work with customers, auto dealerships, vendors and financial institutions to manage retail and lease accounts and ensure daily workload completion.

As part of a close-knit team, you will support on-boarding vendors, data entry, and inventory controls while contributing to improved

Qualifications

• Call center experience desired in financial services.
• Basic data entry and word processing skills.
• Oral and written communication to handle routine inquiries.
• Computer skills to prepare policy manuals and enter data in spreadsheets.
• Judgment to apply guidelines and coordinate with others.
• Initiative to gather information and resolve routine problems.

Responsibilities

• Support strategies to minimize net credit losses by maximizing recovered dollars.
• Assist onboarding of new vendors by handling RFP information.
• Improve processes to deliver year-over-year expense reductions.
• Build peer-to-peer relationships to meet operational needs.
• Communicate with outside vendors to provide customer service.
• Support quality control and compliance programs.
• Perform data entry, system coding, inventory audits, reconciliations.
• Respond promptly to vendor requests as needed.
• Work with team to manage daily workload.

Skills

Call Center experience

Oral & written communication

Data entry

Office procedures

Spreadsheet skills

Decision making

Initiative

Education

High school Diploma or GED

Job description

Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role’s specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Let’s Talk! If you are a good communicator and enjoy working in a close-knit team, then this is the right opportunity for you! As a Remarketing Specialist you will provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. Every call is an opportunity for you to use your communication and negotiation skills while working with customers, auto dealerships, vendors and financial institutions concerning retail and lease accounts. You will works with other team members to ensure that the daily workload of the center is completed. What is Remarketing? We prepare and manage the inventory of Ally’s U.S. pre-owned retail and lease-return vehicles, which includes: Vehicle Return Management Transportation Logistics Inspection - Title Coordination Online and Physical Auction Sales Direct-to-Dealer Sales Direct-to-Customer Sales Visit www.ally.com to learn more. The purpose of this position is to provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. This position works with other team members to ensure that the daily workload of the center is completed.

The Work Itself

• Supports strategies to minimize net credit losses by maximization of dollars recovered from written-off accounts (outside collection/repossession agency/attorney management).
• This includes assisting with on-boarding new vendors by requesting and organizing information associated with the RFP process.
• Delivers continuously improving year on year expense results by improving processes and increasing productivity.
• Builds solid peer-to-peer relationships in a team environment to meet operational needs.
• Communicates effectively and clearly on a daily, weekly, monthly basis with outside vendors to provide exceptional customer service regarding routine requests.
• Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process.
• Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems.
• Responds promptly to vendor requests (information, data, letter generation, etc.) on an as needed basis.

The Qualifications We’re Looking For

• Call Center experience strongly desired, preferably in financial services
• Basic knowledge of general/standard office and administrative procedures and methods Basic data entry and word processing skills.
• Oral and written communication skills sufficient to provide routine information, greet visitors, answer inquiries, and refer calls
• Computer skills sufficient to prepare policy manuals and enter data on spreadsheets.
• In limited subject areas judgment is required to determine the applicability of guidelines or policies to specific situations.
• Some ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems
  

Minimum Qualifications

• 0+ years of experience
• High school Diploma or GED equivalent
  

How We’ll Have Your Back
Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on Doing it Right and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

In accordance with the Americans with Disabilities Act, if afterreview of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodationrequest.

Base Pay Range

$47,840.00 - $54,080.00

An individual’s position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation:

This position is eligible to participate in our annual incentive plan.