Relocation Experience Lead

Lonestar State College; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Deseret is seeking an entry-level Coordinator to provide superior service to customers relocating. You will be one of the first contacts to prepare the customer for their move and coordinate with operations, drivers, and Booking Agents.

In this full-time role, you will manage the move from start to finish, enter orders, schedule third-party services, and maintain clear communication with all parties. A GED or high school diploma and strong communication skills are required.

Qualifications

• High school diploma or GED required or equivalent experience.
• Prior moving and storage experience preferred but not required.
• Excellent verbal and written communication skills.
• Ability to work in a team and in time-sensitive situations.
• Proven attention to detail and task follow-through in fast-paced environments.

Responsibilities

• Manage the entire move experience for relocating customers.
• Act as single point of contact to ensure stellar service.
• Initiate moves by registering or requesting services from operations.
• Enter all order information into the move management system.
• Coordinate third-party services per pre-move survey.
• Maintain communication with operations, drivers, Booking Agents, customers, and management.
• Send introduction letters and perform follow-up calls to in-house customers.
• Make courtesy calls while service is in progress.
• Answer incoming calls and operations emails.
• Contribute to a safe work environment per Safety Program.
• Perform any other tasks as required.

Skills

Customer service

Coordination

Teamwork

Communication skills

Time management

Attention to detail

Multitasking

Education

High school diploma or GED

1-year customer service experience

1-year coordinator experience

Job description

Deseret is seeking an entry-level Coordinator to provide superior service to customers relocating. You will be one of the first contacts to prepare the customer for their move and coordinate with operations, drivers, and Booking Agents.

In this full-time role, you will manage the move from start to finish, enter orders, schedule third-party services, and maintain clear communication with all parties. A GED or high school diploma and strong communication skills are required.