Deseret - Coordinator

Lonestar State College; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Deseret is seeking an entry-level Coordinator to provide superior service to customers relocating. You will be one of the first contacts to prepare the customer for their move and coordinate with operations, drivers, and Booking Agents.

In this full-time role, you will manage the move from start to finish, enter orders, schedule third-party services, and maintain clear communication with all parties. A GED or high school diploma and strong communication skills are required.

Qualifications

• High school diploma or GED required or equivalent experience.
• Prior moving and storage experience preferred but not required.
• Excellent verbal and written communication skills.
• Ability to work in a team and in time-sensitive situations.
• Proven attention to detail and task follow-through in fast-paced environments.

Responsibilities

• Manage the entire move experience for relocating customers.
• Act as single point of contact to ensure stellar service.
• Initiate moves by registering or requesting services from operations.
• Enter all order information into the move management system.
• Coordinate third-party services per pre-move survey.
• Maintain communication with operations, drivers, Booking Agents, customers, and management.
• Send introduction letters and perform follow-up calls to in-house customers.
• Make courtesy calls while service is in progress.
• Answer incoming calls and operations emails.
• Contribute to a safe work environment per Safety Program.
• Perform any other tasks as required.

Skills

Customer service

Coordination

Teamwork

Communication skills

Time management

Attention to detail

Multitasking

Education

High school diploma or GED

1-year customer service experience

1-year coordinator experience

Job description

Job Title: Deseret - Coordinator

Level: Entry

Position Type: Full Time

Category: Admin - Clerical

Description:

Hope Administrative Services, DBA as Deseret, Central Transportation System, Scobey Moving and Storage, Spectrum Relocation Group, and International Moving and Warehouse. Whether directly through our own offices and service centers, or in concert with a worldwide network of service partners, we are positioned to assist our customers with any relocation, anywhere in the world. We are experience you can trust!

The role of the Coordinator – Deseret is responsible for providing superior service to our customers and move team. Performs as one of the first contacts with our customers to prepare the customer for their move.

Responsibilities

• Manage the entire move experience for customers relocating.
• Single point representing focus on providing a stellar experience that exceeds customers expectation. Act as an advocate for customer to ensure all services requested are performed.
• Initiate each move by registering or requesting services from operations.
• Receives service requests from Booking Agents, JPPSO and enter all order information into company’s move management system.
• Receives completed survey and enter results into move management system and forward information to appropriate parties, such as Booking Agents.
• Request approval for special requirements and third-party services as noted in the pre-move survey for each move. Schedule and coordinate third party services.
• Continuously communicate with all parties involved for each move, including operations, drivers, Booking Agent, customers and management.
• Send introduction letters and perform follow up calls to in-house customers such as residential consumers.
• Perform courtesy call to customers while service is in progress.
• Assist with answering incoming telephone calls and operations emails.
• Takes pride, ownership and accountability in work performed.
• Maintain and contribute to a safe work environment by adhering to policies and procedures as outlined in the Company Safety Program.
• Perform any other task or assignment as deemed necessary by the organization.

Education and/or Experience

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Prior moving and storage experience is preferred but not required
• 1-year customer service or coordinator experience preferred.
• Excellent verbal and written communication skills.
• Must like working in a team environment and partnering with others.
• Ability to work well in time-sensitive situations where customer satisfaction is the goal.
• Proven ability to apply attention to detail, role-related accuracy and task follow-through in a fast-paced environment.
• Ability to handle changing priorities and competing deadlines.
• Positive, proactive, and professional demeanor.
• Excellent customer service skills.
• Ability to read and interpret documents such as operating and procedure manuals. Ability to write routine reports and correspondence.
• The ability to prioritize and complete multiple tasks in a timely manner.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP Here.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)