Relief Shelter Advocate

Young Womens Christian Association Of Oklahoma City; Oklahoma City (OK); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Retirement plan

Job summary

YWCA Oklahoma City is seeking Relief Shelter Advocates for 1st, 2nd and 3rd shifts. The role requires weekend and overnight coverage as this is a 24-hour shelter. Responsibilities include answering crisis hotlines, safety planning and intake assessments, and maintaining shelter operations.

Apply to join a dedicated team serving DV, SA, and stalking survivors. Candidates should have an Associate’s degree and experience in domestic violence advocacy; bilingual preferred.

Qualifications

• Associate's degree required; domestic violence advocacy experience preferred is mentioned in the description.

Responsibilities

• Answer 24-hour crisis hotlines (DV/SA and safeline)
• Assist survivors with safety planning and shelter entry
• Complete admission and intake assessments
• Maintain shelter supplies and facility needs
• Monitor security gates, cameras and shelter access
• Conduct at least two shelter walk-throughs per shift
• Maintain confidentiality of resident information
• Process discharges and update client files
• Document accurately for licensing and funding
• Maintain a safe, friendly environment per policies
• Document incidents and notify supervisor
• Attend monthly staff meetings and training
• Report to supervisor regularly on events and needs

Skills

Active listening

Verbal communication

Written communication

Organizational skills

Education

Associate's degree

Job description

Description

YWCA Oklahoma City offers victims of domestic violence (DV), sexual assault (SA), and stalking immediate crisis response services. YWCA OKC services are provided at our primary location, through staff embedded at the Palomar Family Justice Center and local hospitals throughout the metro Oklahoma City area.

The YWCA Oklahoma City is currently seeking Relief Shelter Advocates for 1st, 2nd and 3rd shifts. Must be available on short notice to cover shifts as needed. We are seeking dynamic professionals who are organized, think independently and critically, use appropriate judgement, and ensure quality work. Strong listening, verbal and written communication and organizational skills are required. This is a 24-hour, seven day a week shelter so weekends and overnights are required.

Requirements

Answer 24-hour crisis hotlines (Domestic Violence Hotlines, Sexual Assault Hotlines, Oklahoma State Safeline, and shelter business lines)

• Assist survivors with safety planning and intentions for entering shelter by analyzing, interpreting and deducing active and potential lethality risk factors.
• Complete admission and initial intake assessments with survivors entering the shelter.
• Assist in maintaining adequate level of shelter supplies e.g., linen closet, cleaning supplies, etc.
• Monitor the security gate, cameras and entry to the shelter to comply with federal and state statutes regarding access to the shelter premises.
• Conduct a minimum of 2 (one at the beginning and end of each shift) shelter walk throughs to ensure resident safety and check for facility needs.
• Maintain confidentiality and integrity of sensitive information related to residents and programs.
• Complete discharge procedures, update client data and review referrals and safety plans with clients as appropriate.
• Update clients’ case files as required by state statute and YWCA policy & procedures and record all transactions with residents in the files.
• Complete documentation to assure compliance with criteria and standards required by licensing and funding sources and complete necessary electronic entries and all required agency forms in a timely fashion.
• Maintain a friendly, safe environment for all shelter residents by following YWCA policies and procedures related to safety of residents and property and responding to resident conflicts and grievances.
• Complete appropriate agency forms to document critical incidents or injury on the premises, notifying supervisor immediately.
• Attend monthly staff meetings and consultations to continually advance knowledge, skills and abilities for assisting victims/survivors of domestic violence, sexual assault and stalking.
• Meet with supervisor on a regular basis to keep her apprised of events, problems, needs, etc.

Qualifications

Associate’s degree is required. Relevant domestic violence advocacy experience preferred, bilingual preferred.

• Full time benefits include health insurance, paid vacation and retirement.
• Full time benefits include health insurance, paid vacation and retirement.

YWCA OKC is an Affiliation Action/Equal Opportunity Employer and strongly encourages leaders of color, women, and those who identify as LGBTQI to apply.