Relief Property Manager

Investment Real Estate, LLC; Baltimore (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the self-storage sector is seeking a Relief Property Manager to oversee daily operations at their facilities. This role requires a proactive individual who can represent the company professionally while managing customer interactions and ensuring the facility's upkeep. As part of a growing team, you will engage with customers, handle financial transactions, and maintain accurate records. This position offers a unique opportunity to contribute to a supportive and dynamic work environment, where teamwork and customer satisfaction are prioritized. If you're looking to make a meaningful impact in a customer-focused role, this is the perfect opportunity for you.

Qualifications

• 1-3 years of experience in customer service or sales roles is essential.
• Proficiency in Microsoft Office tools is required.

Responsibilities

• Manage daily operations of a self-storage facility in the absence of the Property Manager.
• Interact with customers and present storage options to meet their needs.

Skills

Customer Service

Sales Skills

Communication

Problem Solving

Education

High School Diploma

Property Management Certification

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft Publisher

Job description

This position will help cover at our Belmont location in Baltimore, MD, as well as once a week at our location in Finksburg, MD.

The Role:

The Relief Property Manager is responsible for the daily operations of an assigned self-storage facility within the Moove In Self Storage portfolio of properties. You will follow the Property Manager’s direction for his or her facility while you are managing the property in his or her absence. All Property Managers represent our company in a professional manner with a positive attitude, willingness to help tenants and customers, with an eagerness to learn and do your best every day.

The Business:

Moove In Self Storage (MISS) is a locally owned and operated storage portfolio with locations in Pennsylvania, Maryland, New York, New Jersey, Iowa, Connecticut, Massachusetts, Delaware, and Virginia. We are growing and expanding into new and existing markets. Learn more at www.irellc.com.

The Environment:

Moove In Self Storage employees are team-oriented where all colleagues wear many hats and help each other succeed. While business is the priority, colleagues are encouraged to live healthy, balanced lives. Our company is guided by the core values of doing the right thing for our clients, being engaged, enthusiastic and competitive, working hard and smart, having fun, and being compassionate and authentic.

Specific Duties:

1. Interact daily with customers and present storage options to meet their needs.
2. Communicate with customers via email, telephone and in person as outlined in the Operations Manual.
3. Visually inspect the facility daily; address maintenance and cleanliness issues as needed.
4. Make daily bank deposits and deliveries to the Post Office.
5. Be responsible for accurate computer accounting records and petty cash funds.
6. Timely collection of rent, deposits, assessed fees and other fees.
7. Selling retail merchandise such as locks, packing materials and boxes.
8. Make past due calls to delinquent accounts.
9. May be required to work other facilities and events as needed.
10. Be thoroughly familiar with emergency procedures such as dealing with fires, criminal activity, accidents, natural or “man-made” disasters.
11. Participate in training programs or seminars at management’s request.
12. Other duties as assigned.

Qualifications:

1. Valid Driver’s License.
2. 1-3 years of experience in a customer service or sales role.
3. Proficiency with Microsoft Outlook, Excel, Publisher, and Word.
4. Property Management experience is a plus.

Physical Requirements:

1. Must be able to traverse the location and inspect the entire property in varying weather conditions.
2. Able to sit for long periods of time.
3. Stooping, bending, twisting, reaching and repetitive motion may be required in the completion of job duties.
4. Ability to travel to locations other than the facility for the purpose of completing company errands.