Assistant Property Manager

Pennrose Management Company; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading property management company in Washington seeks a dedicated property manager to oversee leasing and resident services. The role involves coordinating events, managing tenant relations, and ensuring compliance with housing laws. Ideal candidates will have experience in multi-family property management and strong customer service skills. Join a dynamic team committed to providing exceptional living experiences.

Qualifications

• At least 2 years of experience in multi-family property management.
• Experience with Low Income Housing Tax Credit Program preferred.

Responsibilities

• Coordinate leasing events and assist with resident services programming.
• Manage deposit and rental collections, and respond to resident concerns.
• Ensure compliance with Fair Housing and Landlord Tenant laws.

Skills

Customer Service

Communication

Knowledge of HUD Programs

Education

High School Diploma

Bachelor’s Degree

Tools

Yardi

Microsoft Office Suite

Job description

Overview

Responsible for marketing and leasing assigned property, as well as providing resident services. Develops and implements policies and procedures to effectively manage property under the direction of the Property Manager and Regional Property Manager.

Responsibilities

• Coordinate leasing events such as open houses, realtor tours, and resident promotional activities.
• Assist with the development and implementation of resident services programming.
• Maintain knowledge of market conditions affecting leasing and operations, including corporate in/out migration and property competition.
• Manage the property's answering service to ensure excellent customer service, updated calling sequences, and accurate contact information.
• Notify residents of issues affecting their tenancy.
• File court documents for eviction and attend court hearings as the Landlord’s representative.
• Oversee security deposit administration, including inspecting units, preparing disposition letters, and processing refunds.
• Assist with maintaining building security, documenting incidents, and communicating with management, owners, and insurance carriers.
• Familiarize with procedures for accounts payable and receivable.
• Process property expenditures for approval.
• Maintain a journal of administrative, facility-related, and market issues.
• Lead property tours, show vacant units, and market amenities.
• Follow up on referrals, walk-ins, and inquiries.
• Develop and maintain a reference book of property features, amenities, vacancies, rates, and promotions.
• Prepare leasing checklists and packages with all necessary forms and information.
• Review and screen applications for approval.
• Maintain organized filing systems for tenants, applicants, vendors, and contracts.
• Manage deposit and rental collections.
• Monitor landlord-tenant relations and mediate disputes.
• Respond to resident concerns and provide referrals as needed.
• Use maintenance software to track work orders.
• Inspect apartments for move-in/out conditions and turnover status.
• Assist with annual inspections and recertifications.
• Support property reassessment and marketing analysis.
• Ensure compliance with policies and laws, including Fair Housing and Landlord Tenant laws.
• Order office supplies.
• Maintain regular office hours, including weekends and holidays.
• Adhere to invoice approval policies; the position does not have purchasing authority.

Qualifications

Required Education and Experience:

• High School Diploma or equivalent.
• Bachelor’s Degree preferred.
• At least 2 years of experience in multi-family property management.
• Experience with Low Income Housing Tax Credit Program and/or Hope VI preferred.
• Knowledge of HUD programs, including HOPE VI and project-based Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Office Suite, including Excel and Outlook.
• Excellent customer service skills.
• Valid driver’s license, insured vehicle, and ability to travel between properties.

Working Conditions

• Flexible working hours, including occasional travel by plane and automobile.
• Ability to work at property locations within or near transitional neighborhoods.
• Physical ability to climb stairs, use elevators, bend, squat, and reach overhead.