Relief Manager

Paq, Inc.; Stockton, Northern (CA, KY); On-site; USD 42,000 - 64,000; Full time

Job summary

PAQ, Inc. is seeking a Relief Manager to supervise the checkout area and coordinate Combo Clerks, ensuring smooth front-end operations and a positive shopping experience for customers.

The role includes handling transactions, counting cash at shift start/end, and enforcing store policies, including California alcohol regulations and safety rules. This position requires strong communication, problem-solving, and team leadership skills to maintain an attractive and efficient department.

Qualifications

• Strong communication skills for customer and team interactions.
• Excellent problem-solving and conflict-resolution abilities.
• Knowledge of store policies and safety regulations.
• Experience handling cash and various payment methods.

Responsibilities

• Supervise the checkout area and oversee Combo Clerks.
• Assist customers with inquiries and problem-solving using store knowledge.
• Count cash at the beginning and end of each shift and process transactions.
• Ensure proper handling of all payments and returns; provide override support when needed.
• Maintain department image and comply with alcohol sales regulations and safety policies.

Skills

Customer service

Team supervision

POS operation

Cash handling

Communication

Problem solving

Tools

POS systems

Job description

PAQ, Inc. is committed to building a workplace where employees feel valued, supported, and empowered to do their best work. We believe diverse perspectives and experiences strengthen our organization and drive better outcomes for our customers and communities.

Relief Manager

The Relief Manager supervises and coordinates the activities of employees in the checkout area.

This role involves ensuring smooth operations of the Front End, supervising Combo Clerks, and contributing to a positive shopping experience for customers.

Essential Functions of the Position

• Provide friendly and helpful customer service, including handling difficult situations and resolving customer concerns, with supervisor assistance as needed.
• Utilize knowledge of store layout and products to assist customers with inquiries and problem-solving.
• Manage Combo Clerks by assigning duties, scheduling breaks, and providing training as needed.
• Count out cashiers at the beginning and end of each shift.
• Assist in processing all transactions, including cash, checks, coupons, and electronic payments (debit, credit, gift cards, EFS, EBT, and WIC).
• Provide override and register error assistance to Combo Clerks.
• Examine and address returned merchandise.
• Comply with California Department of Alcoholic Beverage Control and Bureau of Alcohol, Tobacco, Firearms, and Explosives regulations, such as selling alcohol only during appropriate hours, not selling to visibly intoxicated persons, and adequately checking IDs to prevent sales to minors.
• Supervise self-checkout (SCO) stations, ensuring customer accuracy in scanning items, processing payments, and troubleshooting as needed.
• Maintain up-to-date knowledge of ongoing promotions and store policies to provide accurate information to customers.
• Report potentially unsafe conditions and suspicious activities to ensure a safe store environment.
• Ensure a favorable department image by maintaining a clean, attractive, and friendly department.
• Perform Combo Clerk or other duties as assigned.

Knowledge

• Knowledge of store policies, procedures, and safety regulations.
• Familiarity with handling cash and payment transactions.
• Understanding of customer service best practices and strategies to enhance customer engagement.

Skills

• Strong communication skills to interact effectively with customers and team members.
• Excellent problem-solving and conflict-resolution skills.
• Ability to operate POS systems and other cashier equipment.
• Attention to detail to ensure accuracy in transactions and handling of cash.