Relief Hotel Night Audit Overnight Supervisor

Cascada; Portland (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Robust PTO & benefits

Job summary

Cascada Thermal Springs and Hotel in Portland, Oregon, seeks an Overnight Supervisor to manage the front desk during overnight hours, conduct nightly audits, and maintain guest satisfaction in a luxury setting.

Ideal candidate has reception experience, strong attention to detail, and the ability to work independently on the 3rd shift, with physical ability to lift up to 25 pounds.

Qualifications

• High school diploma or equivalent.
• Reception desk or front desk experience preferred, hospitality.
• Strong attention to detail and organizational skills.
• Ability to work the overnight shift and stand for extended periods.
• Ability to lift up to 25 pounds.

Responsibilities

• Welcome guests and assist with check-in and check-out procedures.
• Handle guest inquiries and resolve issues professionally.
• Maintain accurate guest records and manage reservations.
• Conduct nightly audits of accounts and ensure accurate processing.
• Collaborate with other departments to ensure guest satisfaction and smooth operations.
• Ensure security and integrity of the hotel during overnight shifts.

Skills

Reception desk experience

Attention to detail

Organizational skills

Independent work

Overnight shift

Education

High school diploma or equivalent

Job description

Description

Hotel Night Audit Overnight Supervisor

Cascada Thermal Springs and Hotel, Portland, Oregon

Relief Overnight including weekends required

Reports to: Director of Front Office/Assistant Front Office Manager

About Us: Cascada Thermal Springs and Hotel is a serene haven dedicated to sustainability. Our LEED Platinum-certified complex merges luxurious accommodations with state-of-the-art hydrothermal spa facilities, providing guests with a holistic wellness experience in Portland's vibrant Alberta Arts District.

Job Overview: Join our team at Cascada Thermal Springs and Hotel, where we pride ourselves on delivering a relaxing and luxurious environment for our guests. We are seeking a dedicated and friendly Overnight Supervisor to ensure the seamless operation of our reception desk during overnight hours. Your role will be vital in upholding our high standards of service and sustainability.

Job Description: As the Overnight Supervisor, you will manage guest check-ins and check-outs, handle inquiries, and conduct nightly audits while providing an upscale and welcoming environment for our guests. Your attention to detail and excellent customer service skills will be crucial in ensuring a positive experience for every guest.

Key Responsibilities

• Welcome guests warmly and assist with check-in and check-out procedures.
• Handle guest inquiries and resolve issues in a friendly and professional manner.
• Maintain accurate guest records and manage reservations.
• Conduct nightly audits of accounts and ensure all transactions are accurately processed.
• Collaborate with other departments to ensure guest satisfaction and smooth operations.
• Ensure the security and integrity of the hotel during overnight shifts.

Previous accounting, banking, hotel night audit experience preferred.

Requirements

• High school diploma or equivalent.
• Previous experience in a reception desk role preferred, ideally in the hospitality industry.
• Strong attention to detail and excellent organizational skills.
• Ability to work effectively and independently in a fast-paced environment.
• Ability to work the 3rd (Overnight) shift.
• Ability to lift and move up to 25 pounds and stand for extended periods.

Benefits

• Competitive wages and opportunities for career advancement within our growing organization.
• Robust PTO and benefit offerings.

Equal Opportunity Employer

Cascada Thermal Springs and Hotel is an equal opportunity employer dedicated to fostering an inclusive workplace environment. We celebrate diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

Join us at Cascada Thermal Springs and Hotel and play a key role in maintaining the excellence of our luxurious facilities while championing sustainability in our LEED Platinum-certified complex. We look forward to welcoming you to our team!