Relief Hotel Night Audit Overnight Supervisor

CASCADA Thermal Springs + Hotel; Portland (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

PTO & benefits

Job summary

Cascada Thermal Springs and Hotel in Portland, OR seeks an Overnight Supervisor to manage the front desk during night hours, handle guest check-ins and check-outs, answer inquiries, and perform nightly audits to ensure accurate accounts.

You will collaborate with departments to maintain security and a luxurious guest experience, lifting up to 25 pounds as needed and working the 3rd shift in a fast-paced, sustainability-focused environment.

Qualifications

• High school diploma or equivalent.
• Previous reception/night audit experience preferred.
• Strong attention to detail and organizational skills.
• Ability to work the 3rd (Overnight) shift.
• Ability to lift and move up to 25 pounds and stand for extended periods.

Responsibilities

• Welcome guests and assist with check-in/check-out.
• Handle guest inquiries and resolve issues professionally.
• Maintain accurate guest records and manage reservations.
• Conduct nightly audits of accounts with accurate processing.
• Collaborate with other departments to ensure guest satisfaction.

Skills

Guest services

Night audit

Customer service

Attention to detail

Education

High school diploma

Job description

Hotel Night Audit Overnight Supervisor

Relief Overnight Including Weekends Required

Reports to: Director of Front Office/Assistant Front Office Manager

About Us

Cascada Thermal Springs and Hotel is a serene haven dedicated to sustainability. Our LEED Platinum-certified complex merges luxurious accommodations with state-of-the-art hydrothermal spa facilities, providing guests with a holistic wellness experience in Portland’s vibrant Alberta Arts District.

Job Overview

Join our team at Cascada Thermal Springs and Hotel, where we pride ourselves on delivering a relaxing and luxurious environment for our guests. We are seeking a dedicated and friendly Overnight Supervisor to ensure the seamless operation of our reception desk during overnight hours. Your role will be vital in upholding our high standards of service and sustainability.

Job Description

As the Overnight Supervisor, you will manage guest check-ins and check-outs, handle inquiries, and conduct nightly audits while providing an upscale and welcoming environment for our guests. Your attention to detail and excellent customer service skills will be crucial in ensuring a positive experience for every guest.

Key Responsibilities

• Welcome guests warmly and assist with check-in and check-out procedures.
• Handle guest inquiries and resolve issues in a friendly and professional manner.
• Maintain accurate guest records and manage reservations.
• Conduct nightly audits of accounts and ensure all transactions are accurately processed.
• Collaborate with other departments to ensure guest satisfaction and smooth operations.
• Ensure the security and integrity of the hotel during overnight shifts.

Requirements

• High school diploma or equivalent.
• Previous experience in a reception desk role preferred, ideally in the hospitality industry.
• Strong attention to detail and excellent organizational skills.
• Ability to work effectively and independently in a fast-paced environment.
• Ability to work the 3rd (Overnight) shift.
• Ability to lift and move up to 25 pounds and stand for extended periods.
• Previous accounting, banking, hotel night audit experience preferred.

Benefits

• Competitive wages and opportunities for career advancement within our growing organization.
• Robust PTO and benefit offerings.

Equal Opportunity Employer

Cascada Thermal Springs and Hotel is an equal opportunity employer dedicated to fostering an inclusive workplace environment. We celebrate diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

Join us at Cascada Thermal Springs and Hotel and play a key role in maintaining the excellence of our luxurious facilities while championing sustainability in our LEED Platinum-certified complex. We look forward to welcoming you to our team!