Recruiting/Staff Coordinator – Fayetteville, GA (Full‑time / Part‑time)
Position Summary
Coordinate administrative, business, and other operational activities for the office. Maintain communication with branch leadership, handle accounting/billing functions, collaborate on employee and client service issues, and ensure accurate file maintenance.
Essential Duties
- Screen, interview, and oversee the new‑hire process for all branch hires; ensure all documentation is completed promptly and accurately.
- On‑board and train new branch administrative employees, set up training for new hires and current employees, and facilitate classes and quarterly in‑service meetings.
- Receive and enter data for new and current patients and employee records; create, maintain, and update clinicians’ schedules according to authorizations and patient needs.
- Serve as the point of contact for the clinical team, administrative associates, referral sources, and patients; ensure adherence to company policies related to record establishment, retention, maintenance, and confidentiality.
- Prepare clinical records for new patients upon receipt of referral and conduct quantitative administrative review at the start of care and upon patient discharge.
- Maintain a control procedure for active patient files and a tracking system to ensure records are current per company policy and regulatory requirements.
- Assist with creating and maintaining client and caregiver schedules; follow up on client/caregiver issues, answer incoming calls, and update data in the software system.
- Coordinate on‑call after‑hours telephone rotation (including weekend and holiday coverage) to manage inquiries, emergencies, and caregiver call‑outs.
- Supervise purchasing and material management for branch office supplies; maintain confidentiality of sensitive information.
- Ensure compliance with HR processes and procedures throughout the branch.
- Assist Service Coordinators with scheduling Home Care Aides as needed.
- Maintain positive internal and external customer‑service relationships, open lines of communication, and a professional appearance of the branch.
- Participate in weekly staff meetings and provide additional administrative support as needed.
Qualifications
- Recruiting or staffing background highly preferred.
- At least 1 year of experience in recruiting and 1 year in customer service.
- Strong communication and interpersonal skills.
- Proficient computer skills.
- Bachelor’s degree required; one to two years of human resources and administrative experience in a fast‑paced service‑oriented industry preferred.
- Well‑developed written and verbal communication, training, and interpersonal skills.