Reliability Program Manager

MilaCron; Batavia Township (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Milacron is seeking a Reliability Program Manager in Batavia, OH to lead the day-to-day management and growth of the Reliability Program in Milacron’s Lifecycle Care portfolio. You will manage the program as a product, including quoting, tracking, renewal, and supporting Field Service Technicians who deliver the program.

You will partner with Sales, Engineering, Customer Support, and Order Management to align program goals with customer expectations and drive program revenue and satisfaction

Qualifications

• Experience in product management, program management, or service management in manufacturing or industrial equipment.
• Strong communication skills with technicians, sales reps, and customers.
• Proficiency with Salesforce, Smartsheet, and SAP or similar ERP.

Responsibilities

• Manage the Reliability Program as a product, including pricing, offering structure, program terms and continuous improvement.
• Build and process quotes for new machine orders and existing-fleet attachments with Sales and Order Entry for pricing and scope.
• Track active programs from sale through execution and renewal; ensure inspections are scheduled and completed.

Skills

Program management

Sales support

Communication

Salesforce

CPQ

Education

High school diploma

Tools

Salesforce

Smartsheet

SAP

Job description

Milacron is looking for a Reliability Program Managerto join our team in Batavia, OH. In this position, you will be responsible for the day-to-day management and growth of Milacron’s Reliability Program, an aftermarket service offering sold with new machines and to the existing installed base. You will manage the program as a product, including quoting, tracking active programs through completion and renewal, enabling the sales team, and supporting the Field Service Technicians who deliver the program. This role will also support Milacron’s broader Lifecycle Care portfolio, with the Reliability Program as its primary focus.

Work You’ll Do:

• Manage the Reliability Program as a product, including pricing, offering structure, program terms, and continuous improvement based on customer and field feedback.
• Build and process Reliability Program quotes for new machine orders and existing-fleet attachments, partnering with Sales and Order Entry to ensure accurate pricing and scope.
• Track active programs from sale through execution, ensuring inspections are scheduled, completed, reported, and renewed on time.
• Serve as the primary point of contact for Field Service Technicians performing Reliability Program inspections and preventive maintenance.
• Own and maintain SOPs, inspection workbooks, and customer-facing inspection report standards to promote consistency and quality across technicians.
• Provide training and support to technicians on program procedures and documentation.
• Enable the Sales team through program training, collateral, pricing guidance, and support during customer conversations.
• Maintain program records in Salesforce, Smartsheet, and SAP, and report on attachment rates, program revenue, completion rates, and customer satisfaction to support management decisions.
• Partner cross-functionally with Sales, Engineering, Customer Support, and Order Management to align program goals and customer expectations.
• Support the management and growth of Milacron Lifecycle Care offerings.

Qualifications:

• 3+ years of experience in product management, program managing, or service management within a manufacturing or industrial equipment environment.
• High school diploma or equivalent required.
• Working knowledge of injection molding machines and preventive maintenance practices.
• Experience quoting and pricing service or aftermarket offerings.
• Proficiency in Salesforce, including Field Service Lightning and/or CPQ, Smartsheet, and SAP or a similar ERP system.
• Strong communication skills with the ability to work effectively with technicians, sales representatives, and customers.
• Hands-on experience with injection molding machine installation, commissioning, or maintenance preferred.
• Experience managing a service attachment or aftermarket product line preferred.
• Knowledge of reliability engineering principles preferred.

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