Reliability Program Lead - Aftermarket & Lifecycle Care

Milacron; Batavia Township (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Milacron is seeking a Reliability Program Manager in Batavia, OH to lead the day-to-day management and growth of the Reliability Program in Milacron’s Lifecycle Care portfolio. You will manage the program as a product, including quoting, tracking, renewal, and supporting Field Service Technicians who deliver the program.

You will partner with Sales, Engineering, Customer Support, and Order Management to align program goals with customer expectations and drive program revenue and satisfaction

Qualifications

• Experience in product management, program management, or service management in manufacturing or industrial equipment.
• Strong communication skills with technicians, sales reps, and customers.
• Proficiency with Salesforce, Smartsheet, and SAP or similar ERP.

Responsibilities

• Manage the Reliability Program as a product, including pricing, offering structure, program terms and continuous improvement.
• Build and process quotes for new machine orders and existing-fleet attachments with Sales and Order Entry for pricing and scope.
• Track active programs from sale through execution and renewal; ensure inspections are scheduled and completed.

Skills

Program management

Sales support

Communication

Salesforce

CPQ

Education

High school diploma

Tools

Salesforce

Smartsheet

SAP

Job description

Milacron is seeking a Reliability Program Manager in Batavia, OH to lead the day-to-day management and growth of the Reliability Program in Milacron’s Lifecycle Care portfolio. You will manage the program as a product, including quoting, tracking, renewal, and supporting Field Service Technicians who deliver the program.

You will partner with Sales, Engineering, Customer Support, and Order Management to align program goals with customer expectations and drive program revenue and satisfaction