Reliability Lead

Industrial Electro Mechanics; Garden City (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

IEM is seeking a Reliability Lead in Garden City, GA to lead a team of reliability technicians and deliver vibration analysis and related services to industrial customers across the Southeast. You will manage contracted programs, support sales with technical expertise, and contribute to program growth and new business opportunities.

The role evolves from hands-on service delivery to program management and team development as the department grows, with potential path to a Reliability Manager role.

Qualifications

• Vibration analysis of rotating equipment with hands-on experience.
• Experience leading or supervising technicians and scheduling maintenance work.
• Strong communication and presentation skills for sales calls and customer updates.
• Ability to prepare clear, actionable technical reports.
• Working knowledge of CMMS and Microsoft Office.
• Valid driver’s license and willingness to travel regionally.

Responsibilities

• Perform and review vibration analysis on motors, pumps, fans, gearboxes, and rotating equipment.
• Install and manage wireless vibration monitoring systems and handle alarms and data analyses.
• Conduct motion amplification studies, ultrasonic lubrication routes, and spare parts programs.
• Prepare clear technical reports with findings and recommendations for customers.
• Support RCFA efforts in collaboration with shop and field teams.

Skills

Vibration analysis

Leadership experience

Communication skills

Report writing

CMMS experience

Travel readiness

Job description

Position Details

Reports To: Operations Manager
Location: Garden City, GA
Direct Reports: Reliability Technicians
Travel: Regional travel throughout the Southeast, including overnight stays at customer sites
Work Environment: Industrial environments with exposure to noise, heat, and operating machinery. Personal protective equipment (PPE) is required. Some early morning, evening, and weekend work may be necessary during scheduled outages.
Billable Target: Approximately 50% initially, decreasing as the department grows and the role shifts toward program management, team leadership, and business development.

Position Summary

The Reliability Lead is a hands-on leadership role within IEM's reliability services group. This position delivers condition monitoring and reliability services to industrial customers throughout the Southeast while leading a team of reliability technicians, managing contracted programs, and supporting sales with technical expertise for new business opportunities.

Services include vibration analysis, wireless vibration monitoring, motion amplification, ultrasonic lubrication, and reliability-centered customer spare parts warehousing.

Initially, the role will focus on delivering technical services while building customer relationships and developing the reliability team. As the department grows in revenue, staffing, and contracted programs, the position will transition toward greater responsibility for program management, team development, and business growth, with a potential path to a Reliability Manager role.

Key Responsibilities

Reliability Services

• Perform and review vibration analysis on electric motors, pumps, fans, gearboxes, and other rotating equipment.

• Install and manage wireless vibration monitoring systems, including alarm monitoring, data analysis, and customer notifications.

• Conduct motion amplification studies, ultrasonic lubrication routes, and customer spare parts storage programs.

• Prepare clear, actionable technical reports with findings and recommendations.

• Support root cause failure analysis (RCFA) efforts in collaboration with shop and field service teams.

Program Management and Planning

• Manage the delivery of contracted reliability programs, ensuring agreed-upon scope, schedules, and reporting commitments are met.

• Develop job plans and route schedules while coordinating personnel and equipment with shop operations, field service, and scheduling teams.

• Launch new reliability programs by conducting equipment surveys, establishing routes, collecting baseline data, and coordinating customer kickoffs.

• Review program results with customers and identify opportunities for contract renewals and service expansion.

Team Leadership and Continuous Improvement

• Supervise, train, and develop reliability technicians.

• Review technician data and reports to ensure accuracy, quality, and consistency before customer delivery.

• Monitor route completion, report turnaround times, and customer follow-through on recommendations.

• Establish and standardize procedures, service methods, and reporting formats across the reliability team.

Customer Relationships and Sales Support

• Serve as the primary technical contact for reliability customers and present program findings and recommendations to customer teams.

• Participate in sales calls and assist with defining the scope, technical requirements, and pricing of new reliability programs.

• Communicate findings that may require equipment repairs, replacements, or field service to the appropriate sales and service teams.

Administration and Operations

• Maintain computerized maintenance management system (CMMS) records and reliability routes.

• Close and invoice jobs in Motorbase.

• Review and approve technician time.

• Issue purchase orders (POs) and maintain current equipment calibration records.

• Transition administrative responsibilities to support staff as the department expands.

Qualifications

Required Qualifications

• Vibration analyst certification, Category II minimum, with hands-on experience analyzing industrial rotating equipment.

• Experience leading or supervising technicians and planning and scheduling maintenance or reliability work.

• Strong communication and presentation skills, including the ability to participate in sales calls and present technical findings to customer groups.

• Ability to prepare clear, accurate, and actionable technical reports.

• Working knowledge of a computerized maintenance management system (CMMS) and Microsoft Office.

• Valid driver's license and willingness to travel throughout the Southeast, including overnight stays.

Preferred Qualifications

• Category III vibration analyst certification.

• Additional certifications in ultrasound or lubrication.

• Experience with wireless vibration monitoring, motion amplification, or ultrasonic lubrication programs.

• Background in electric motor repair or rotating equipment.

• Experience supporting customers in the pulp and paper, power generation, or municipal industries.

Growth Opportunity

This position offers the opportunity to help grow IEM's reliability services department while developing technical expertise, customer relationships, and team leadership capabilities. As the department expands, the role is expected to evolve from a hands‑on, billable position into a more strategic leadership role focused on program performance, team development, and business growth, with a potential path to management.