Reliability Engineering Intern - Data-Driven Field Solutions

Daimler Truck North America; Detroit (MI); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Housing stipend

Transportation stipend

Professional development & networking

Employee resource groups

Event ticket offering

Company social events

Job summary

Daimler Truck North America is offering an internship in Reliability Engineering Support located in Detroit, MI. Interns will analyze product issues, support troubleshooting, and coordinate field actions while collaborating with Quality, Engineering, and Aftersales teams.

The role emphasizes hands-on learning, exposure to real-world problems, and a path toward potential full-time opportunities, with a hybrid work arrangement and a salary of $21–$29 per hour.

Qualifications

• Currently enrolled in a bachelor’s program or recently graduated within 1 year.
• Pursuing a degree in Engineering or related technical field.
• Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Uses analytical thought and skill to independently solve complex problems with minimal guidance, identify solutions and drive production/field resolution.
• Customer orientated with the drive to develop customer-focused solutions.
• Ability to work in an environment of ambiguity and ongoing change.
• Strong oral and written communication skills
• Solid organizational skills
• Creative mindset
• Interpersonal skills and ability to work in a team environment

Responsibilities

• Analyze and investigate root cause of product failures through failure analysis and troubleshooting while guiding customers on correct repair procedures.
• Investigate new and existing emerging product issues and prioritize work as needed.
• Use all statistical applications to analyze product issue data and detail from field service staff to determine scope and severity of new problems.
• Support meetings and investigations with cross-functional teams to gain understanding of product issues. Collaborate with cross-functional teams to implement improvements.
• Support field action as appropriate through publications such as: Service Solution, Technical Service Bulletin, Campaign, Recall, or Customer Advisory letter. Communicate immediate field action to dealer techs using DTNA Solutions. Write Literature requests to TechComm team for bulletins, and technical manual changes.
• Analyze financial benefits to determine whether field campaigns or bulletins are appropriate.
• Provide technical support to Field Staff, Field Sales Engineering, Daimler Truck Technical Support (DTTS), TechMod, and others as needed.
• Direct travel of self in coordination with field service staff, customers, and internal business partners to troubleshoot and diagnose product problems.
• Lead and support efforts to foster an inclusive and welcoming workplace culture where everyone belongs

Skills

Analytical thinking

Problem solving

Customer focus

Communication skills

Team collaboration

Microsoft Office

Education

Bachelor's degree in Engineering or related field

Tools

Microsoft Office Suite

Job description

Daimler Truck North America is offering an internship in Reliability Engineering Support located in Detroit, MI. Interns will analyze product issues, support troubleshooting, and coordinate field actions while collaborating with Quality, Engineering, and Aftersales teams.

The role emphasizes hands-on learning, exposure to real-world problems, and a path toward potential full-time opportunities, with a hybrid work arrangement and a salary of $21–$29 per hour.