Release of Information Specialist

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 28,000 - 32,000; Full time

Job summary

Cape Cod Healthcare Inc in Hyannis, MA is seeking a Release of Information Specialist to receive and process medical record requests in compliance with federal/state law and hospital policy. The role emphasizes patient confidentiality and timely responses.

Qualifications include English literacy, a high school diploma, two years in a medical setting, and strong communication skills. The position is hourly with a pay range of $20.50–$23.00, reflecting full-time employment norms.

Qualifications

• Must read, write and communicate in English.
• High School Diploma or GED required.
• Two years of current experience in a medical setting.
• Excellent written, verbal communication and interpersonal skills.
• Ability to prioritize and multitask in a dynamic work environment.
• Knowledge of Microsoft Word, Excel, and Outlook.

Responsibilities

• Monitor and process requests for medical record information per policy.
• Verify requester authority to obtain records under law.
• Retrieve and prepare medical record documentation from sites and vendors.
• Communicate with customers requesting records and provide procedures as needed.
• Track and log requests, analyze patterns and variances.
• Align duties with Cape Cod Healthcare's CARES standards.
• Perform other work as assigned and maintain service quality.

Skills

English communication

Multitasking

Customer service

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

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Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare's benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.Beware scam interview requestsCape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page: https://www.capecodhealth.org/careers/

Job Description - Release of Information Specialist (260810-50017292)

Release of Information Specialist - (260810-50017292)

Purpose of Position : To receive and process requests for medical record information in accordance with Federal and State Statute and Hospital Policy, while protecting patient confidentiality and right to access.

Description

• 1. Monitor and control the timeliness of outstanding requests for medical information. Receive and process requests for medical record information in accordance with Federal and State statute and Hospital policy, ensuring that all documentation is obtained and submitted in accordance with departmental procedures.
• 2. Validates that requestor has the authority to obtain medical record information in accordance with Federal and State Statute, third party contracts and/or Hospital Policy.
• 3. Reviews, retrieves and prepares medical record documentation in response to requests; contacts staff at other CCHC sites who maintain decentralized medical record files as well as off-site storage vendors to obtain medical record information.
• 4. Communicates and interacts with customers who request medical record documentation, ensuring requests are responded to appropriately and in a timely manner. As needed, provides instructions to requestors related to procedures for obtaining medical record information and patient consent requirements.
• 5. Tracks and logs requests for medical record documentation in accordance with departmental procedures, trending and interpreting patterns and variances.
• 6. Performs all duties and interacts with others in accordance with the Hospital's Customer Service standards.
• 7. Performs other work related duties as assigned.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare's commitment to CARES: compassion, accountability, respect, excellence and service.

Qualifications

• Ability to read, write and communicate in English.
• High School Diploma or GED.
• Two years of current experience in a medical setting
• Excellent written, verbal communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment.
• Knowledge of Microsoft Word, Excel, and Outlook.

Annual/Hourly : Hourly

Hiring Pay Range : $ 20.5 - $ 23

Primary Location : Massachusetts-Hyannis