Release Manager

NeuraFlash, Part of Accenture; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

NeuraFlash, Part of Accenture, is seeking a Release Manager to own the end-to-end planning, governance, and execution of production releases. The ideal candidate will have over 10 years of experience in IT operations and change management, coordinating cross-functional releases across teams.

Your responsibilities will include managing release calendars, documentation, and ensuring operational readiness and hypercare support. Strong communication and facilitation skills are essential for this role.

Qualifications

• Experience coordinating cross-functional enterprise releases involving multiple teams.
• Strong working knowledge of ITSM change governance and incident problem processes.
• Ability to facilitate Go/No-Go meetings and produce stakeholder reports.

Responsibilities

• Manage the end-to-end planning and execution of production releases.
• Create and manage release governance across teams and vendors.
• Facilitate post-deployment validation and ensure rollback plans are executed.

Skills

Release management

Change management

IT operations

Incident management

Technical delivery leadership

Communication skills

Education

10+ years in an Enterprise Delivery environment

Tools

ITSM tools

Confluence

SharePoint

Job description

The Release Manager owns the end-to-end planning, governance, and execution of production releases across a complex, multi-team, multi-vendor utility enterprise environment. This role coordinates Product, Engineering, QA, DevOps, Architecture, Cyber Security, Privacy, AMS/Operations, Service Desk, and Change Management (CAB) to ensure each release meets documented readiness gates, is compliant with required controls, and transitions smoothly into supported operations with structured hypercare and handoff.

Key Responsibilities

Release planning and governance

• Build and manage an integrated release calendar across products and environments (e.g., Chat bi‑monthly; Voice/Telephony scheduled windows).
• Maintain standardized templates and a release evidence repository (Confluence/SharePoint).
• Documentation, approvals, and audit evidence.

Ensure required artifacts are created, complete, approved, and version‑controlled, including:

• RACI
• FMEA
• Release notes and customer impact communications
• Collect and track approvals from required governance bodies (Cyber, Privacy, ARB, CAB, AMS).

Cutover and deployment execution

• Facilitate cutover plan authoring, peer reviews, and rehearsal where appropriate.
• Run Go/No‑Go readiness meetings and deployment bridges/war rooms.
• Ensure post‑deployment validation is executed and results documented.
• Ensure rollback plans exist, are executable, and have clear triggers/owners.

ITSM / Change management

• Create/coordinate change requests for production deployments in the ITSM tool.
• Prepare CAB submissions, ensure required evidence is attached, and secure approvals.
• Ensure service documentation and (where applicable) CMDB/service records are updated.

Operational readiness and support enablement

• Confirm monitoring, alerting, dashboards, and logging meet operational needs.
• Ensure on‑call, escalation, and incident response paths are established and tested.
• Ensure Service Desk enablement: scripts, knowledge articles, and routing are ready.
• Validate access readiness for support and incident response across environments.

Hypercare, incident triage, and transition to BAU

• Plan and manage hypercare, including triage cadence and reporting.
• Coordinate priority incident/ticket triage meetings and drive resolution ownership.
• Produce stakeholder reports on release health, incidents, trends, and follow‑ups.
• Lead release retrospectives and ensure action items are owned and completed.
• Drive final handoff to AMS/support with clear acceptance criteria.

Required Qualifications

• 10+ years of experience in release management, change management, IT operations, incident/program delivery, or technical delivery leadership in an Enterprise Delivery environment.
• Strong working knowledge of ITSM change governance (CAB), incident/problem processes, and operational readiness practices.
• Demonstrated experience coordinating cross‑functional enterprise releases involving multiple teams and vendors.
• Proven ability to manage detailed cutover plans, readiness gates, risks/waivers, and evidence trails.
• Excellent facilitation and communication skills (Go/No‑Go, war rooms, stakeholder reporting).
• Ability to understand technical architectures and ask the right questions about monitoring, rollback, dependencies, and risk.

Preferred Qualifications

• Experience in regulated industries (utilities, financial services, healthcare) with audit and compliance expectations.
• Experience with contact center / telephony / digital customer platforms and vendor integrations.
• Expertise with cloud operations, CI/CD, environment management, and observability practices.
• Experience coordinating security/privacy reviews and approval evidence for production changes.

Core Deliverables / “What good looks like”

• A complete Production Readiness package per release with all links, approvals, and evidence.
• A clear readiness scorecard with documented risks/waivers and mitigation plans.
• Successful release execution with validated monitoring, rollback readiness, and support enablement.
• Structured hypercare with measurable incident/ticket traction and clean BAU handoff.
• No “unknown owner” tasks: clear RACI and documented decision log for Go/No‑Go.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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