Principal Enterprise Release Manager

AT&T; Town of Texas (WI); On-site; USD 120,000 - 170,000; Full time

Job summary

AT&T is seeking a Senior Release Manager to lead planning, scheduling, and deployment of software and infrastructure releases across the enterprise. You will champion Agile, DevOps, CI/CD, and AI-enabled strategies to optimize release processes and ensure alignment with organizational objectives.

Responsibilities include managing a single enterprise release calendar, coordinating across applications, infrastructure, and networks, and mentoring teams to mature our release programs.

Qualifications

• 7+ years in release management or related disciplines.
• ServiceNow certification is required.
• Strong experience in Agile, DevOps, CI/CD; certification preferred.
• Familiarity with AI-driven analytics and automation; Python; PowerBI.
• Hands-on experience with Jira Align, Jira Cloud, JSM, GitHub, ServiceNow.
• Strong understanding of release/change lifecycle, observability, and outage root cause analysis.
• Experience with Agile SAFe, Waterfall, and hybrid delivery models.
• Advanced Excel, PowerPoint, PowerBI.
• Expert knowledge of SDLC for SAFe Agile and DevOps; ITSM frameworks; Jira tools.
• Data analytics, KPI metrics, and GenAI use cases; Prompt Engineering awareness.
• Governance: establish playbooks and lead governance boards for enterprise implementations.

Responsibilities

• Release planning and coordination across software and infrastructure deployments.
• Manage risk with AI-driven insights and proactive issue mitigation.
• Maintain enterprise release calendar and ensure visibility across IT and operations.
• Oversee end-to-end deployments using CI/CD, observability, and automation tools.
• Ensure audit-ready, compliant release processes (SOX).
• Provide stakeholder updates and manage CAB agendas.
• Lead AI-enabled release management strategy across RM/CM domains.
• Mentor teams and foster a culture of continuous improvement.

Skills

Agile

DevOps

CI/CD

Jira/JSM

ServiceNow

Python

Power BI

Jira Align

Observability

AI analytics

Education

BS/BA in Computer Science

Tools

GitHub

Jira Cloud

Jira Align

ServiceNow ITSM

Excel

PowerPoint

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Join AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

What you’ll do:

The Release Manager oversees planning, scheduling, and deployment of software and infrastructure releases across the enterprise, ensuring seamless integration, minimal disruption, and alignment with organizational objectives. This role champions Agile, DevOps, CI/CD, and AI-enabled strategies to optimize release processes and enhance reliability. The Release Manager builds, owns, and manages a single calendar-of-record for all enterprise releases and changes across Applications, Infrastructure, Load Balancers, LAN/WAN, Mobility Core, DNS, HVA/HVD, Security, Data Center/Cloud, and Network Operations.

Key Responsibilities:

• Release Planning & Coordination: Develop and execute comprehensive release plans for software and infrastructure deployments. Align schedules across dependent systems and integrate Agile and DevOps principles into release trains.
• Risk & Issue Management: Use predictive analytics and AI-driven insights to identify, track, and mitigate risks. Proactively manage release-level jeopardies and determine optimal release paths.
• Enterprise-wide Release Calendar Management: Ensure proactive visibility, collision avoidance, and post-change learning across IT, Infrastructure, Network, and Operations to prevent service conflicts and outages.
• Deployment & Monitoring: Oversee end-to-end deployment activities using CI/CD pipelines, observability, and automation tools. Ensure rapid issue resolution to minimize downtime.
• Quality & Compliance: Maintain audit-ready, compliant release processes (e.g., SOX). Leverage metrics and analytics for continuous improvement.
• Stakeholder Communication: Provide transparent updates on release status, dependencies, and impacts. Segment communications for stakeholders and manage approvals and CAB agendas.
• AI-Enabled Release Management Strategy:
• Transition from fragmented, app-driven release practices to a mature enterprise model by embedding AI-powered capabilities such as predictive risk analysis, automated change validation, and intelligent scheduling across RM/CM solution areas.
• Mentoring; Drives Culture of Continuous Improvement

What you’ll need:

Required

• 7+ years in release management, software engineering, or related disciplines.
• ServiceNow certification is required.
• Strong experience in Agile, DevOps, CI/CD; certification preferred.
• Familiarity with AI-driven analytics and automation; Python; PowerBI.
• Hands-on experience with Jira Align, Jira Cloud, JSM, GitHub, ServiceNow.
• Strong understanding of release/change lifecycle, observability, and Outage root cause analysis
• Experience with Agile SAFe, Waterfall, and hybrid delivery models.Modern Enterprise Release Management and ITSM
• Advanced expertise in Excel, PowerPoint, PowerBI
• Expert level Knowledge of SDLC for SAFe Agile and DevOps environments; best-in-class Release and Change Management framework and IT Service Management. Hands-on experience with Jira Align, Jira Cloud, JSM, GitHub, ServiceNow. Strong understanding of release/change lifecycle and Outage root cause analysis
• Data and AI Skillset: Advanced Data analytics, KPI metrics, and Prompt Engineering expertise; Guiding development of Agentic AI workflows and Gen AI use cases; Power BI; Python
• Governance and Communication: Establishing process framework, Implementing solutions and tools, Building standardized playbooks, and leading governance boards for ATS-wide implementation

What you’ll bring:

Preferred

• BS/BA in Computer Science or related field.
• Modern Release Management processes for Agile and DevOps environments
• Jira Align, JSM, Jira Cloud, Jira for enterprise RM/CM
• ServiceNow for ITSM and RM/CM automation
• Modern Enterprise Release Management and ITSM