Relationship Manager Retail

Global Payments Inc.; Cincinnati (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Global Payments Inc. is seeking a Relationship Manager to drive strategic partnerships across our global commerce platform in the United States.

You will manage senior stakeholders, align on relationship strategy, and act as the primary escalation point for day-to-day activities. The role requires a deep FinTech sales background, 10+ years in account or relationship management, and the ability to coordinate cross-functional teams worldwide.

Qualifications

• Extensive experience as a Sales Executive in FinTech or financial services.
• 10+ years as an Account Manager / Relationship Manager in FinTech or related fields.
• Proven track record managing a portfolio to meet revenue targets.

Responsibilities

• Manage senior stakeholders and align on relationship strategy.
• Sell company products and services to grow business in your portfolio.
• Ensure schedules and budgets meet contractual agreements.
• Create and deliver account plans with quarterly reviews.
• Coordinate stakeholders globally to meet objectives and client needs.
• Negotiate and close deals, leverage product marketing support.
• Understand products to inform the product roadmap.
• Focus on account retention with growth-minded opportunities.
• Travel domestically within the US.

Skills

Sales Executive

Relationship Management

Account Management

FinTech Knowledge

Client Relations

Tools

Microsoft Outlook

Excel

PowerPoint

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Relationship Manager to join our ever evolving Global Payments team and help shape the future of global commerce.

What You’ll Own

• Manage senior stakeholders for your accounts to align on the relationship strategy and agenda, and serve as a point of escalation for the day-to-day relationship activities
• Responsible for selling the company’s products and services, to grow the level of business we do across your portfolio
• Ensures that schedules and budgets are met according to contractual agreements.
• Oversee the creation and delivery of account plans, tracked with division leaders on a quarterly basis
• Coordinate multiple stakeholders across the business in locations around the globe (incl. Product, Legal, Finance, etc.) to be sure mutual objectives are met and we get the best outcomes for our customers
• Structure, negotiate and close deals to meet client expectations and Worldpay’s ability to deliver; utilize company resources to provide product marketing support or specialized product sales expertise.
• Exhibit a deep working knowledge of company products and services, and be able to articulate customer requirements to drive our product roadmap at Worldpay
• Focus on account retention with a growth mindset to explore new opportunities
• US-domestic travel required for this role
• Other related duties assigned as needed.

What You’ll Bring

• Extensive experience as a Sales Executive in FinTech or financial services.
• 10+ years as an Account Manager / Relationship Manager in FinTech, ecommerce or financial services.
• Experience managing a portfolio of accounts with existing revenue and success meeting targets
• Understanding of investment banking operations, technology and change landscape.
• Ability to understand and apply concepts to effectively structure and solve customer problems, while thinking ‘big picture’ to identify new commercial opportunities
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner
• Takes ownership of customer-impacting projects and is proactive in closing out customer challenges quickly
• Organizational and time management skills required to handle multiple time-sensitive projects across our customers
• Able to engage and influence people at all levels, and to build an understanding and trust with internal and external stakeholders
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Proficiency with Microsoft Outlook, Excel and PowerPoint

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.