Relationship Manager-Payments-Vice President

JPMorgan Chase & Co.; Plano (TX); On-site; USD 80,000 - 130,000; Full time

Job summary

Join a forward-thinking company as a Relationship Manager in the Payments sector, where you will leverage your expertise to manage a diverse portfolio of clients. In this role, you will be responsible for account planning, revenue generation, and acting as a trusted consultant to clients. Your skills in relationship management and contract negotiation will be crucial in delivering tailored solutions and enhancing client satisfaction. This position offers a unique opportunity to work with a leading merchant acquirer, contributing to innovative payment solutions while fostering strong client relationships. If you are passionate about the payments industry and thrive in a dynamic environment, this is the perfect role for you.

Qualifications

• 7+ years of experience in the Payments Industry with a focus on client relationships.
• Proficient in contract negotiation and project management.

Responsibilities

• Manage a portfolio of clients and execute their needs through effective communication.
• Negotiate contracts and analyze financial consequences to enhance client effectiveness.

Skills

Payments Industry Experience

Client Relationship Management

Contract Negotiation

Project Management

Analytical Skills

Communication Skills

Education

Bachelor's degree in business or related field

Tools

Salesforce

MS Office Suite

Job description

Join Chase Merchant Services, JPMorgan Chase & Co.'s global payment processing business and the world’s leading merchant acquirer. As a Relationship Manager, you'll have the opportunity to grow and retain a portfolio of client relationships, support client needs, and act as a Merchant Acquiring consultant. Your role will encompass account planning, revenue generation, contract negotiation, project management, and budgeting.

As a Relationship Manager-Payments-Vice President within Chase Merchant Services, you will have the opportunity to grow and retain a portfolio of client relationships. You will support the needs of assigned client accounts and act as a Merchant Acquiring consultant. Your responsibilities will include account planning, revenue generation, contract negotiation, project management, and budgeting. This role provides a unique opportunity to work with a diverse portfolio of clients and to contribute to the world's leading merchant acquirer.

Job Responsibilities:

• Manage a large portfolio of clients across team ofcollocated Relationship Managers
• Execute client needs via written and verbal communication and controlled process
• Work with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problems
• Account and pre-call plan for a portfolio of an average of 300 clients, in partnership with the banking coverage team
• Deepen bank coverage relationships through regular communication cadence
• Manage client data across systems; deliver regular status reporting to measure performance and results
• Diagnose client issues, providing solutions and options and resolving with urgency
• Negotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectiveness
• Consult on merchant acquiring products, aligning solutions to client needs
• Implement payment solutions with skill
• Identify opportunities for and improvements in systems and products

Required qualifications, capabilities and skills:

• 7+years of Payments Industry experience and/or product expertise
• Demonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills
• Advanced virtual communication with proven track record of success working on a phone-based client management team environment and culture
• Proven cross-functional partnership and resourcefulness to solve customer needs
• Strong written, presentation, contract negotiation,organizational, and communication skills
• Proficient with MS Office Suite with a high emphasis in other business related database programs, i.e. Salesforce

Preferred qualifications, capabilities and skills:

• Knowledge of Merchant Acquiring industry and procedures, specifically in customer-obsessed relationship management
• Portfolio management experience with account planning and proactive tactics
• Strong analytical and research skills as it relates to problem solving and solutions delivery
• Budgeting and/or mathematical background to support pricing and contracts negotiation
• Comfortable in presenting to client decision makers and C-Level interactions
• Experienced in the process and skilled in the execution of “a team-based coverage” approach for a client
• Bachelor's degree in business, consulting, marketing or other related field preferred