Product Delivery Manager - Payments - Vice President

J.P. Morgan; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading financial services firm seeks a Product Delivery Manager to enhance product delivery processes within the Wholesale Payments team. This pivotal role involves managing product delivery, ensuring compliance, and improving operational efficiencies while collaborating with cross-functional teams. The ideal candidate will have extensive experience in payments, strong leadership skills, and a client-centric vision to drive meaningful solutions.

Qualifications

• 5+ years experience in payments and product delivery.
• Strong understanding of delivery and continuous improvement processes.
• Proven track record in operational management.

Responsibilities

• Leads end-to-end product delivery processes and manages dependencies.
• Ensures adherence to risk, controls, compliance, and regulatory requirements.
• Drives strategic discussions and root cause analysis.

Skills

Leadership

Collaboration

Problem Solving

Communication

Education

PMP Certification

Certified Scrum Master

Tools

JIRA

Microsoft Suite

Job description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager within the Wholesale Payments Small & Medium Business Product team, you will play a pivotal role in improving and streamlining the process of delivering our products to customers. Your expertise will be instrumental in devising solutions and efficiencies that ensure successful and prompt implementations.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Assist the Domain Portfolio Manager, Product Owner and Product Manager with Quarterly Business Review planning and book of work management
• Proactively provide support to the Chief Product Officer, Domain Portfolio Manager, Product Owners and Product Managers, andmanage thorough program plans, executive read-outs, meeting minutes, risks, issues and decisions
• Drive strategic discussions, root cause analysis and help identify any product or process gaps
• Ensure good data hygiene of project data points across suite of project management tools and repositories (e.g., JIRA, SharePoint, Confluence, Teams), and comply to all product and project management controls throughout the life of the programs/projects
• Engage with Scrum of Scrums, Scrum Master’s and Tech Leads across various business Domains in order to keep pulse on IT and non-IT related activities
• Demonstrate thought leadership with a client-centric vision to help drive solutions that are meaningful for clients
• Quickly identify risks and issues to escalate appropriately and see through closure
• Assist with coordination for activities executed by User Acceptance Testing, Operations, Marketing, Communication and Field workstreams

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in payments and product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Must be motivated and productive working in a matrixed organization and demonstrate strong partnership and collaboration skills to drive cross functional teams.
• Must possess a positive, team-oriented attitude and carry the culture and values of JPMorgan Chase
• Must possess strong leadershipskills as well as strong organizational skills to plan, organize and manage resources and tasks
• Must have a strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively and confidently (both verbal and written)
• Must possess an understanding and have experience dealing with external vendors
• Must have sharp presentation skills and be comfortable interacting with and presenting to all levels of management
• Strong working knowledge of JIRA and Microsoft suite to include PowerPoint, Project, Visio and Excel

Preferred qualifications, capabilities, and skills

• PMP Certification or Certified Scrum Master desired
• Proficient knowledge of the product development life cycle, design, and data analytics.
• Experience working with Agile and hybridmethodologies
• Experience working with Third Party vendors/vendor management
• Motivated and productive working in a matrixed organization
• Demonstrated ability to confidently interact with and present to all levels of management
• Payments and point of sale solutions expertise desired