Relationship Manager

Homelane; Salem (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Homelane in Salem, VA is seeking a Senior Executive Relationship Management to drive sales and manage key client relationships. You will own the end-to-end customer experience from initial contact through post-sale support, while coordinating with interior designers to hit targets.

The role emphasizes a proven track record in relationship management, strong communication, and the ability to operate in a fast-growing startup environment with ownership mindset.

Qualifications

• 15 years of experience in Sales / Relationship Management.
• Excellent verbal and written communication skills.
• Strong listening, presentation and negotiation skills.
• Ability to multitask, prioritize and manage time effectively.
• Customer-focused, proactive and target-oriented.

Responsibilities

• Prospect relentlessly to build pipeline and relationships.
• Own the customer experience from first contact.
• Achieve sales targets with interiors designers.
• Proactively solve problems and take on new initiatives.
• Deliver world-class customer experience and service.
• Lead relationships with customers and run a sales team.
• Be flexible, action-oriented, and data-driven in a fast-paced environment.
• Communicate effectively with customers, colleagues, partners and vendors.
• Lead alternate sales channels such as residence visits and show flats.

Skills

Sales

Relationship Management

Communication

Negotiation

Time management

Job description

Senior Executive - Relationship Management

Experience: 1 to 6 Years

CTC: 4 LPA 5.5 LPA

Industry: Interior Design / Home Interiors / Sales

We are looking for a dynamic and result-oriented Senior Executive Relationship Management to join our team.

Key Responsibilities:

• Prospect relentlessly to build pipeline and build strong relationships with prospects.
• Own the experience we give every prospective customer from the first time they interact with us.
• Be responsible for achieving sales targets by working with a talented group of interiors designers.
• Be proactive about solving problems even if it's outside of your area and be ready to take on additional initiatives and responsibilities as they emerge.
• World-class customer experience is what we pride ourselves on. Hence, we will expect you to share our passion and commitment for serving customers.
• The ideal candidate for this role will come with past experience in managing relationships with customers and running a sales team, with clear sales targets.
• We are a fast-growing startup (15000+ projects completed) and expect all our colleagues to be flexible, action and results oriented self-starters with strong data analysis skills.
• We are heavily biased towards candidates who come with a proven track record of taking ownership, understanding customer pain-points, driving results and moving with speed to implement ideas in a fast-paced environment.
• Lastly, we are looking for effective communicators who can work effortlessly with customers, colleagues, business partners and vendors, alike.
• Lead alternate channel of Sales - Residence visits, design/sales at show flats, apartment activities Open to new initiatives.

Candidate Profile:

• 15 years of experience in Sales / Relationship Management.
• Excellent verbal and written communication skills.
• Strong listening, presentation and negotiation skills.
• Ability to multitask, prioritize and manage time effectively.
• Customer-focused, proactive and target-oriented.
• Candidates from Interior Design, Real Estate, Home Interiors, Retail or relevant Sales backgrounds will be preferred.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.