Relationship Manager

Intercontinental Exchange Holdings, Inc.; New York (NY); On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Life insurance

Paid time off

Job summary

Intercontinental Exchange, Inc. in New York seeks a Relationship Manager to oversee a portfolio of 15–30 accounts with $1M–$20M in annual revenue, focusing on ICE Data Services and the Global Network. You will lead cross-functional teams, engage c-suite clients, and drive revenue retention and growth through proactive service and strategic renegotiations.

Willingness to travel is required. This is a senior, client-facing role offering competitive benefits and a dynamic, data-driven environment

Qualifications

• Bachelor’s degree is required.
• 5+ years in financial services with at least 3 years of account relationship experience.
• Detail oriented, capable of coordinating projects and advocating for customers.
• Knowledge of ICE Data Services products and services.
• Strong written and verbal communication with senior management.
• Willingness to travel.

Responsibilities

• The RM will be responsible for all ICE Data Services revenue across all lines of business.
• Lead internal resources to ensure successful execution of client initiatives and problem resolution.
• Build relationships at all levels including the c-suite.
• Collaborate on account strategy and run point on large complex renegotiations.
• Work with subject matter experts and Sales Specialists to advance the account’s strategic vision.
• Performance measured by revenue retention, growth and client satisfaction.

Skills

Relationship management

Account management

Communication skills

Travel readiness

Education

Bachelor's degree

Tools

CRM tools

Salesforce

Job description

Job Description

Job Purpose

The Relationship Manager is responsible for proactively managing ongoing relationship for a territory of 15 to 30 accounts ranging from $1M to $20M in annual revenue. The primary role of the Relationship Manager is to build trust based and value added relationships with key clients within the accounts they manage. The RM is measured on revenue retention and growth with the goal of strengthening and enhancing long term client relationships. This particular role will be concentrated on supporting the ICE Global Network with a focus on Prop Trading firms - so knowledge and familiarity of that subject and that vertical is preferred but not required.

Responsibilities

• The RM will be responsible for all ICE Data Services revenue across all lines of business. They will become proficient across all products and services.
• The RM will take on a leadership role in the coordination of internal resources to ensure the successful execution of client initiatives and problem resolution.
• Build relationships at all levels including c-suite.
• Collaborate on account strategy and run point on large complex renegotiations on existing business.
• Work closely with subject matter experts and Sales Specialists to further the strategic vision of the account, bring in the Sales Specialists to new opportunities that the RM may uncover.
• Performance will be measured as a function of quantitative measures based on revenue retention and growth. They will also be measured against qualitative goals such as proactive client engagement and overall client satisfaction.

Knowledge and Experience

• Bachelor’s degree is required.
• 5+ years of experience working within the financial services industry, with at least three years of account relationship experience.
• Proactive individuals who are detail oriented, comfortable serving as a project coordinator, and who will be a strong customer advocate are highly desired for this position.
• Overall industry knowledge and professional demeanor combined with knowledge of ICE Data Services products and services is a must.
• Strong written and verbal communication skills and the ability to interact with senior management internally and externally are critical.
• This position demands an individual who enjoys the challenge of working with large, complex and potentially demanding clients that expect high levels of service, professionalism and expertise.
• Willingness to travel.

Base Salary Range for New York

The expected base salary for this role, iflocatedin New York,is between $75,000 - $125,000. Thebase salary range does not include Intercontinental Exchange’s rewarding and uncapped sales commission incentives. While weprovidethis range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual.Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.