Relationship Manager

Capital One; Downers Grove (IL); On-site; USD 72,000 - 84,000; Full time

Job summary

An established industry player is seeking a Relationship Manager Associate to enhance partnerships with dealerships and provide exceptional customer service. This role involves strategic thinking and relationship building, where you'll influence a network of 60-80 dealerships, guiding them through the underwriting and funding processes. You'll be the first point of contact for issues related to Auto Finance, driving successful outcomes through effective communication and analysis. If you're passionate about fostering relationships and achieving targets, this opportunity is perfect for you.

Benefits

Comprehensive health benefits

Performance-based incentives

Inclusive workplace

Financial well-being support

Qualifications

• 1+ years in Financial Services or Business to Business Sales experience.
• Strong communication and relationship management skills required.

Responsibilities

• Cultivate relationships with dealerships and optimize communication skills.
• Analyze territory production goals and adjust plans as needed.

Skills

Customer Service

Relationship Management

Strategic Thinking

Communication Skills

Sales Experience

Education

High School Diploma or GED

Bachelor’s Degree in Business

Job description

Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers.

A Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. Furthermore, the Relationship Manager makes outbound phone calls to dealers to capture their business for COAF, while also taking inbound calls from the dealers to strategically analyze their potential territories resulting in a game plan to achieve a target goal. A Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals.

General Responsibilities:

• Cultivate positive relationships with our dealerships.
• Optimize communication skills by creating strategic deals and goals with dealerships over the phone.
• Review the structure in underwriting for COAF.
• Guide the deals in house for funding.
• Analyze territory production goals.
• Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience.

Preferred Qualifications:

• Bachelor’s Degree in Business.
• 2+ years experience in Auto Finance.
• 2+ years experience in Customer Relations.
• 5+ years experience in Customer Service.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Downers Grove, IL: $72,800 - $83,100 for Relationship Manager - COAF

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.