Relationship Manager

Randstad USA; Brentwood (NY); Hybrid; USD 39,000 - 40,000; Part time

Job summary

Randstad USA seeks client relationship managers for seasonal hybrid roles in the financial services sector. You will be the first contact for clients, address concerns, and support throughout campaigns from January 4, 2027, to June 2027. Work hours are 9 AM to 6 PM with a 1-hour lunch break.

Bachelor’s degree required, 4 years of experience preferred in client relations. Randstad offers comprehensive benefits and a structured onboarding process.

Qualifications

• Years of experience: 4 years
• Experience level: Experienced

Responsibilities

• Develop client relationships while ensuring client satisfaction and NPS results.
• Plan distributions accurately and efficiently for shareholder base with a more complex client base.
• Provide updates to clients regarding mailing status, voting, and other inquiries.
• Effectively communicate and escalate external client concerns in a timely manner.
• Update and monitor internal reports to ensure campaign progress.
• Understand key business drivers and use this to solve problems for clients.

Skills

CRM

Project Management

Written Communication

Verbal Communication

Excel

Access

Word

Office

C-Suites

Education

Bachelor's degree

Job description

Do you have experience in the client service sector? Are you looking for a foot in the door with a prestigious financial services company? If so, then this opportunity is for you! We are seeking multiple client relationship managers to work seasonal hybrid roles with a long-standing client. In this role, you will be the first point of contact for clients and address client concerns, anticipate challenges, and provide support.

Qualified candidates will be contacted as quickly as possible.

This is a seasonal position. The target start date is 1/4/2027 and it is expected to run until June of 2027.

Salary: $28 - $28.01 per hour

Shift: First

Work hours: 9 AM - 6 PM

Education: Bachelors

Responsibilities

• DevelopClient Relationships while ensuring Client Satisfaction through Net Promoter Score (NPS) results.
• Workwith a more complex client base to plandistributions accurately and efficiently forshareholder base.
• Provide updates to clients regarding mailing status, voting, and other inquiries and issues that may arise.
• Appropriately communicateand escalatetr external client concerns in a timely manner.
• Updateand monitorinternal reports to ensure the timely and efficient progress of each campaign.
• Understandkey business drivers; usethis understanding to solve problems and advise clients accordingly.
• Effectively participatein or leadprojects designed to improve client satisfaction increase efficiencies.
• Useand createdepartmental procedures and participatein the annual review process to ensure the accuracy and effectiveness of each procedure.
• Will be expected to work more independently requiring moderate levels of guidance.

Skills

• Customer Relationship Management (4 years of experience is preferred)
• Project Manager
• Written Communication
• Verbal Communication
• Microsoft Excel
• Microsoft Access
• Microsoft Word
• Microsoft Office
• C- Suites

Qualifications

• Years of experience: 4 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 4 years

Education

Bachelors