Relationship Manager

Team Select Home Care; Boston (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off and Paid Sick Time

401(k)

Referral Program

Job summary

Team Select Home Care in Boston is seeking a Relationship Manager to oversee a client caseload and census, ensuring staffing coverage, continuity of care, and branch stability. You will lead staffing, scheduling, and provider relationships while coordinating with nursing, case management, and caregivers to meet patient needs.

The role emphasizes operational and financial support, payroll verification, and compliance with regulations.

Qualifications

• Demonstrated ability to manage caseloads, staffing coverage, and recruiting priorities simultaneously.
• Strong understanding of recruiting strategies and healthcare staffing processes.
• Effective leadership and relationship-building skills.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office including Outlook, Excel, and Word.
• Minimum one year of management experience in healthcare; home health experience preferred.

Responsibilities

• Maintain accountability for assigned caseload and census performance.
• Provide staffing coverage for a typical caseload range and address gaps.
• Staff open shifts and participate in on-call rotation for after-hours staffing needs.
• Communicate with families regarding staffing updates and care coordination.
• Collaborate with the Director of Nursing, Case Managers, and Caregivers to coordinate operational and care needs.
• Support payroll verification and ensure insurance eligibility and authorization requirements.
• Oversee referral and intake coordination as assigned.
• Maintain confidentiality and ensure compliance with policies and regulations.

Skills

Caseload management

Staffing coverage

Recruiting strategies

Leadership

Relationship-building

Organizational skills

Microsoft Office

Education

High School Diploma

Bachelor's degree in Business

Job description

## Relationship ManagerApplylocations: Boston, MAtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR101394The Relationship Manager (RM) is responsible for the operational oversight of an assigned client caseload and census within the branch.This role governs staffing, recruiting, scheduling, and relationship management to ensure patients are appropriately served and coverage is maintained. The Relationship Manager drives continuity of care, supports census stability, and ensures assigned cases are staffed efficiently and sustainably.**Reports To:** Director of Operations **FLSA Status:** Exempt## **Core Responsibilities****Caseload & Census Governance*** Maintain overall accountability for assigned caseload and census performance.* Provide staffing coverage for a typical caseload range which will vary by branch location.* Staff open shifts for assigned cases and proactively address coverage gaps.* Participate in on-call rotation for after-hours phone calls and staffing needs.**Core Responsibilities****Caseload & Census Governance*** Maintain overall accountability for assigned caseload and census performance.* Provide staffing coverage for a typical caseload range which will vary by branch location.* Staff open shifts for assigned cases and proactively address coverage gaps.* Participate in on-call rotation for after-hours phone calls and staffing needs.**Relationship & Communication Management*** Maintain frequent and professional communication with families regarding staffing updates and care coordination.* Build and sustain strong relationships with field staff to support retention and engagement.* Collaborate with the Director of Nursing, Case Managers, and Caregivers to coordinate operational and care needs.* Promote positive working relationships that support patient satisfaction and branch stability.**Operational & Financial Support*** Support achievement of branch financial metrics through effective staffing and census management.* Ensure accurate payroll verification in coordination with branch staff.* Oversee referral and intake coordination as assigned.* Ensure insurance eligibility and authorization requirements are addressed appropriately.* Adhere to company policies, state and federal regulations, and compliance standards.* Maintain confidentiality of employee, patient, and company information.* Maintain cross-functional collaboration with all branch departments ensuring processes and standards remain compliant.**Required Skills & Qualifications*** Demonstrated ability to manage caseloads, staffing coverage, and recruiting priorities simultaneously.* Strong understanding of recruiting strategies and healthcare staffing processes.* Effective leadership and relationship-building skills.* Ability to exercise sound judgment and problem-solving in a fast-paced environment.* Strong organizational and communication skills.* Working knowledge of Microsoft Office including Outlook, Excel, and Word.* High School Diploma required; Bachelor’s degree in Business preferred.* Minimum one year of management experience in healthcare; home health experience preferred.## ## Equal Employment Opportunity StatementTeam Select Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.**Physical Requirements:**“You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations.”* Prolonged periods of sitting at a desk and working on a computer.* Must be able to lift 15 pounds at times.**EEO Status**: Administrative Support Workers## **Benefits + Perks of Joining the Team Select Family*** Medical, Dental, and Vision Insurance* Paid Time Off and Paid Sick Time* 401(k)* Referral Program**Pay Range:** $55,000 - $70,000 / salary with bonus*Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer.*