Relationship Manager

Pinnacle Promotions; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, dental and vision benefits

Generous paid time off

Disability insurance (Short/Long Term)

Job summary

Pinnacle Promotions is seeking a Relationship Manager in Atlanta to cultivate client relationships, drive growth, and expand revenue across designated accounts. You will collaborate with the account team to identify opportunities and implement strategic plans that maximize account potential.

The role requires 8+ years of sales experience, 2+ years of people leadership, a Bachelor's degree, and strong communication. Proficiency in Excel/Word and order management software is a plus.

Qualifications

• Bachelor's degree required.
• 8+ years of sales experience.
• 2+ years of leading a team.
• Strong interpersonal, verbal and written communication skills.
• Strong multi-tasking ability and ability to manage deadlines in a dynamic environment.

Responsibilities

• Strategic Account Development: Uncovers gaps to drive expansion and develops growth plans across accounts.
• Client Relationship Ownership: Builds relationships across roles and presents to clients to maximize opportunities.
• Account Team Development: Coaches Account Managers and ensures they align with strategy and KPIs.
• Performance & Accountability: Monitors revenue growth, pipeline velocity, and KPI achievement.

Skills

Sales experience

Leadership

Communication

Multitasking

Energy

Education

Bachelor's Degree

Tools

Microsoft Excel

Word

Order Management software

Job description

Pinnacle Promotions is an award-winning promotional products company specializing in branded merchandise ideation, sourcing, and production, driven by one clear message: Pinnacle Knows Promo.

For over 30 years, we’ve helped companies connect with customers, prospects, and employees by delivering creative, strategic, and high-quality promotional products—perfectly produced and delivered on time.

We deliver innovative solutions tailored to every client’s unique needs, so when a professional buyer needs promotional products, they think of Pinnacle Promotions first.

We're proud to be recognized as one of the Promotional Products Industry’s Greatest Companies to Work For in 2024 by PPAI, a seven-time Best Places to Work winner by Counselor Magazine, The Atlanta Journal-Constitution, and PPB Magazine, and named a 2024 Top 100 Industry Leader by PPAI.

Position Summary

As the Relationship Manager, you will be responsible for cultivating customer relationships, client retention, developing and executing strategic growth plans and revenue expansion. This position will work closely with customers and the account team to evaluate new areas of opportunity, develop innovative selling strategies, and foster strong client relationships to maximize account potential.

Major Responsibilities

Strategic Account Development

• Uncovers organizational gaps to drive targeted expansion.
• Prospecting new growth opps with different departments to cultivate new revenue streams, including group buys, new hire programs, sales/incentive gifts, print solutions, and more.
• Develop, execute and track strategic growth plans across assigned accounts.
• Support Director of Corporate Accounts throughout implementation for new Corporate Account client

Client Relationship Ownership

• Builds relationships across multiple roles and departments to strengthen account stability.
• Represents the team in high level client meetings and internal discussions.
• Delivers client presentations with clarity and maximizes in person opportunity potential.
• Travel or virtually meet with top clients as needed.

Account Team Development

• Coaches Account Managers on strategic thinking and growth identification.
• Ensures Account Managers are aligned to the broader strategy and are driving consistent client experiences.
• Guides team members on prioritizing time and effort toward high-impact accounts and opportunities.
• Monitor team performance in relation to KPI’s and counsel if necessary.

Performance & Accountability

• Monitors account revenue growth, pipeline velocity, and win rates.
• Maintains clear visibility into the team pipeline and strategic opportunities across the account base.
• Drives accountability through regular check-ins, progress reviews, and clear goal setting.
• Manage KPI’s of assigned accounts to achieve growth goal.

Requirements

Job Requirements

• Bachelors Degree required
• 8+ years of sales experience
• 2+ years of leading a team
• Strong interpersonal, verbal and written communication skills.
• Strong multi-tasking ability as well as ability to manage deadlines in a dynamic, fast-paced environment.
• High energy / can do attitude.
• Computer Skills: Microsoft Excel, Word, Order Management software experience a plus

Compensation

• Fun, progressive work space and culture
• Competitive salary package
• Health, dental and vision benefits
• Generous paid time off program
• Supplementary Short Term and Long Term Disability
• Paid holidays
• Simple IRA