Relationship-Driven Retention Specialist

Jake Haifley - State Farm Agent; Lincoln (NE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Training & development

Job summary

Jake Haifley State Farm is seeking a Customer Retention Specialist to keep our clients happy, informed, and connected to our agency. You’ll build relationships with existing customers, proactively reach out about renewals and account needs.

You’ll own customer issues through resolution, document details carefully, and collaborate with the team to improve the overall experience. A warm, confident communicator who is organized and customer-focused will thrive here.

Qualifications

• Excellent interpersonal skills with a customer-centric approach.
• Strong communication and listening abilities.
• Proactive problem solving and follow-through.
• Highly organized with attention to details.

Responsibilities

• Build relationships with existing customers and ensure they feel valued.
• Proactively reach out regarding renewals and account needs.
• Review accounts, identify concerns, and help find solutions.
• Help customers understand coverage and available options.
• Take ownership of issues and follow through to resolution.
• Collaborate with the team to improve the overall customer experience.
• Keep accurate notes and documentation.

Skills

People skills

Communication

Problem solving

Organization

Job description

Jake Haifley State Farm is seeking a Customer Retention Specialist to keep our clients happy, informed, and connected to our agency. You’ll build relationships with existing customers, proactively reach out about renewals and account needs.

You’ll own customer issues through resolution, document details carefully, and collaborate with the team to improve the overall experience. A warm, confident communicator who is organized and customer-focused will thrive here.