Relationship-Driven Funeral Services Sales Pro

Service Corporation International; Mattese (MO); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a sales-oriented professional in the US-MO St. Louis area to engage families with pre-planning solutions.

You will prospect daily, build referrals, present to families, and maintain strong relationships across the company’s funeral and cemetery services. The role requires 1–2 years in customer service or sales, flexible hours, and the ability to drive and engage with the community.

Qualifications

• High school diploma or equivalent with 1-2 years of college or equivalent education and experience.
• 1-2 years of customer service or sales experience preferred.
• Must be able to pass the Company’s internal presentation certification within 30 days of hire.
• Flexible hours with possible 12-hour days; some evenings and weekends required.

Responsibilities

• Lead Generation
• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Builds Relationships with Families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Skills

Customer service

Empathy

Communication

Computers

Driving

Teamwork

Education

High school diploma

1-2 years of college

Job description

Service Corporation International is seeking a sales-oriented professional in the US-MO St. Louis area to engage families with pre-planning solutions.

You will prospect daily, build referrals, present to families, and maintain strong relationships across the company’s funeral and cemetery services. The role requires 1–2 years in customer service or sales, flexible hours, and the ability to drive and engage with the community.