Relationship Development Associate

granitecareers; West Palm Beach (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

Disability coverage

401K with company match

Childcare benefits

Tuition assistance

Job summary

Granite is seeking a Relationship Development Associate to manage a dedicated portfolio of customer accounts, emphasizing proactive account management, quarterly reviews, and upselling within the existing client base.

The role requires executive-level engagement, deep knowledge of Granite products, and the ability to craft account plans that drive growth while ensuring clear, proactive client communication.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field
• 1–2+ years in account management or sales, with upsell focus
• Proven ability to build executive-level relationships
• Strong organizational and multitasking abilities for many accounts
• Excellent written and verbal communication
• Experience with CRM tools (Salesforce) and Microsoft Office

Responsibilities

• Account Management: primary contact for assigned accounts with tailored solutions
• Quarterly Account Reviews: in-depth reviews to assess needs and opportunities
• Revenue Growth and Upselling: quota-carrying role focused on upselling to existing clients
• Executive-Level Engagement: build relationships with executives to align Granite products
• Product Expertise: develop knowledge of Granite’s products to position solutions
• Client Communication: maintain proactive communication and update on evolving needs
• Strategic Account Planning: create plans for growth and upsell opportunities

Skills

Executive relationships

Communication skills

Organization

Upselling ability

Client relationship management

Strategic thinking

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

Salesforce

Microsoft Office

Job description

Job Overview:

The Relationship Development Associate (RDA) is responsible for managing a dedicated portfolio of customer accounts. This role emphasizes proactive account management, quarterly reviews, and strategic engagement with existing clients to increase revenue through upselling. The ideal candidate will leverage in-depth product knowledge, client insights, and executive-level engagement to deepen relationships, understand clients’ business challenges, and grow accounts.

Key Responsibilities:

• Account Management: Serve as the primary contact for assigned accounts, providing support, insights, and solutions tailored to each client’s unique needs.
• Quarterly Account Reviews: Conduct in-depth, quarterly reviews with each assigned account to assess satisfaction, address needs, and explore new opportunities.
• Revenue Growth and Upselling: This is a quota-carrying role, with a focus on upselling our products exclusively to the existing client base. You’ll work toward revenue and commission targets by identifying upsell opportunities and presenting tailored solutions to clients.
• Executive-Level Engagement: Build relationships at the executive level to understand clients' strategic goals and align Granite’s products to meet those objectives effectively.
• Product Expertise: Develop in-depth knowledge of Granite’s full range of products to position and sell the best solutions for each client.
• Client Communication: Maintain consistent and proactive communication with clients to foster trust, offer assistance, and stay updated on any evolving needs or challenges.
• Strategic Account Planning: Create account plans to manage client growth, upsell potential, and identify areas for strengthening the client relationship.

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
• 1-2 plus years of experience in account management, sales, or client relationship roles, ideally with a focus on upselling or quota-based growth.
• Proven ability to build and maintain executive-level relationships.
• Strong organizational skills and ability to manage a high volume of accounts.
• Exceptional communication and interpersonal skills.
• Ability to understand client business challenges and position solutions effectively.
• Experience with CRM tools (e.g., Salesforce) and proficiency in Microsoft Office Suite.
• Flexibility for occasional travel, if necessary, though travel is not a primary aspect of this role.

#LI-MS1

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

• health
• dental
• vision
• life
• disability coverage
• 401K retirement with company match
• childcare benefits
• tuition assistance
• and more

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled