Relationship Banking Specialist – Inbound Call Center

Seacoast Bank; Florida; On-site; USD 36,000 - 52,000; Full time

Job summary

Seacoast Bank in Florida seeks a customer support pro to grow deposits, customer base, and revenue via rapport with clients. You will assess current and future financial needs and match Seacoast Bank products to those needs while delivering outstanding support.

Responsibilities include handling high-volume calls, opening accounts, maintaining compliance, and driving customer satisfaction. Fluency in Spanish or Portuguese is a plus.

Qualifications

• High school diploma or equivalent required; college degree or 2+ years in retail sales/call center preferred.
• Proven sales or customer service track record with goal achievement.
• Excellent written and verbal communication; able to work independently.

Responsibilities

• Handle high call volume and various customer interactions for consumer telephone banking.
• Build rapport and understand current and future financial goals of customers.
• Explain Seacoast Bank products and services clearly and persuasively.
• Open and process accounts; ensure adherence to AML/BSA and security procedures.
• Balance business needs with customer requests while managing risk.

Skills

Customer service

Relationship building

Communication

Sales

Teamwork

Education

High School Diploma or equivalent

College degree or 2+ years work experience

Tools

MS Office

CRM software

Job description

Seacoast Bank in Florida seeks a customer support pro to grow deposits, customer base, and revenue via rapport with clients. You will assess current and future financial needs and match Seacoast Bank products to those needs while delivering outstanding support.

Responsibilities include handling high-volume calls, opening accounts, maintaining compliance, and driving customer satisfaction. Fluency in Spanish or Portuguese is a plus.