Relationship Banking Specialist — Customer Experience Pro

Coca-Cola Beverages Northeast; Town of Ithaca (NY); Hybride; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Paid holidays

Paid vacation

Medical insurance

Vision insurance

Dental insurance

401K match

Pension

Tuition reimbursement

Banking discounts

Travel to training locations

Résumé du poste

Community Financial System, Inc. is seeking a Relationship Banking Representative for its Community Bank, N.A. in Upstate NY. This role blends teller and desk duties, focusing on accurate transactions, consultative conversations, and building trust while guiding customers on digital tools.

You will learn and apply product knowledge, help open accounts, execute transfers, and refer complex needs to specialists, all while maintaining security and compliance standards.

Qualifications

• Excellent interpersonal, listening, and communication skills for meaningful financial conversations.
• Strong attention to detail and accurate math skills for transactions.
• Ability to adapt to a fast-paced customer-focused environment.
• Comfort navigating banking systems and digital banking tools.
• Commitment to company values: Integrity, Humility, Teamwork, Excellence.

Responsabilités

• Deliver a welcoming, professional, personalized customer experience in-branch.
• Open new accounts, process transactions, and educate customers on features.
• Educate customers on digital tools and self-service options.
• Coordinate with internal partners to resolve issues and balance cash drawers.
• Support branch goals through needs-based conversations and relationship-building.

Connaissances

Interpersonal skills

Active listening

Communication skills

Attention to detail

Digital tools proficiency

Formation

High School Diploma or GED

Outils

Microsoft Office

Banking systems

Description du poste

Community Financial System, Inc. is seeking a Relationship Banking Representative for its Community Bank, N.A. in Upstate NY. This role blends teller and desk duties, focusing on accurate transactions, consultative conversations, and building trust while guiding customers on digital tools.

You will learn and apply product knowledge, help open accounts, execute transfers, and refer complex needs to specialists, all while maintaining security and compliance standards.