Relationship Banking Specialist — Client Growth & Service

Truist Financial Corporation; Knoxville (TN); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Vacation days

Sick days

Paid holidays

Pension plan

Job summary

Truist Financial Corporation in Knoxville, TN seeks a Regular Retail Teller/Customer Service Associate to provide a distinctive client experience and process transactions. You will educate clients on digital banking and support sales while upholding risk controls.

Join a team that values service excellence, training, and flexibility in scheduling, with opportunities for growth and comprehensive benefits. This role emphasizes client engagement and operational accuracy.

Qualifications

• High school diploma or equivalent education.
• Two years of teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
• Ability to master PC keyboard and software for branch automation.
• Ability to multi-task under time constraints.
• Proficiency in basic computer applications, such as Microsoft Office.
• Ability to travel to accommodate temporary staffing needs as required.
• Ability to work weekends and/or extended hours with occasional travel and overnights.

Responsibilities

• Provide a distinctive client experience by engaging clients and processing transactions.
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking.
• Support team sales by outreach, checking offers, and identifying client needs.
• Understand Integrated Relationship Management to deliver Truist solutions.
• Participate in Retail Community Bank Leadership routines.
• Attend training and meetings to advance product knowledge and service skills.
• Adhere to internal controls and policies to ensure compliance.
• Serve as secondary contact for new accounts and problem resolution.

Skills

Teller experience

Cash handling

Client service

Interpersonal skills

PC/Software skills

Multi-tasking

Microsoft Office

Travel flexibility

Weekend hours

Education

High school diploma

Tools

Microsoft Office

Job description

Truist Financial Corporation in Knoxville, TN seeks a Regular Retail Teller/Customer Service Associate to provide a distinctive client experience and process transactions. You will educate clients on digital banking and support sales while upholding risk controls.

Join a team that values service excellence, training, and flexibility in scheduling, with opportunities for growth and comprehensive benefits. This role emphasizes client engagement and operational accuracy.