Customer-First Banking Associate

TD Bank, N.A.; Lewiston (ME); On-site; USD 30,000 - 37,000; Part time

Job summary

TD Bank, N.A. Lewiston, ME is seeking a customer-focused team member to serve as the first point of contact in delivering daily banking with accuracy and confidence.

You will guide clients through routine transactions, identify needs, and refer to partners to help achieve financial goals while upholding risk standards. Qualified candidates have a high school diploma or GED, strong communication skills, and the ability to work the required hours including evenings, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• Excellent communication skills with concise, clear, and consistent messaging.
• Strong organization and multitasking abilities in a fast-paced environment.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone).
• Serves as a hospitality ambassador for the financial center, delivering consistent client experiences.
• Creates personalized, client-first interactions that establish trust from the initial engagement.
• Balances client needs with policy adherence and risk awareness to ensure compliant outcomes.
• Educates clients on banking products, services, and digital capabilities to enhance convenience.
• Advocates for clients with empathy, integrity, and a long-term perspective.

Skills

Excellent communication

Strong organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TD Bank, N.A. Lewiston, ME is seeking a customer-focused team member to serve as the first point of contact in delivering daily banking with accuracy and confidence.

You will guide clients through routine transactions, identify needs, and refer to partners to help achieve financial goals while upholding risk standards. Qualified candidates have a high school diploma or GED, strong communication skills, and the ability to work the required hours including evenings, weekends, and holidays.