Relationship Banking Associate

TD; Olney (MD); On-site; USD 30,000 - 38,000; Full time

Job summary

TD in Olney, Maryland, is seeking a friendly and reliable Banking Associate to deliver everyday banking experiences and support consumer product needs. You will be the first point of contact, guiding clients with accuracy, confidence, and clear communication while adhering to TD's risk and regulatory standards.

The role emphasizes needs-based engagement, teamwork, and the ability to handle routine transactions and inquiries.

Qualifications

• High school diploma or GED.
• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Strong communication skills with ability to be concise, clear and consistent.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners.
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD's service strategy.
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships.
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals.
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities.
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes.

Skills

Excellent communication skills

Strong organization skills

Problem-solving abilities

Microsoft Office proficiency

Education

High school diploma or GED

Notary License preferred

Tools

Microsoft Office

Job description

TD in Olney, Maryland, is seeking a friendly and reliable Banking Associate to deliver everyday banking experiences and support consumer product needs. You will be the first point of contact, guiding clients with accuracy, confidence, and clear communication while adhering to TD's risk and regulatory standards.

The role emphasizes needs-based engagement, teamwork, and the ability to handle routine transactions and inquiries.