Relationship Banking Advisor

Bank of America; North Dartmouth (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Bank of America is seeking a Customer Service Associate to engage clients in the lobby, educate them on self‑service options, and process transactions accurately. You will build trusted relationships, follow policies, and help clients reach their financial goals.

This role requires strong communication, problem solving, and a commitment to service excellence. The position supports an in‑office environment with weekend/extended hours as needed, offering growth opportunities and a pathway to

Qualifications

• High school diploma or GED required; bachelor's degree preferred for some roles.
• Strong communication, problem solving and relationship-building skills.
• Willingness to work weekends and extended hours as needed.

Responsibilities

• Engages clients in the lobby and educates on self-service options.
• Processes cash transactions accurately and efficiently.
• Builds relationships to meet client financial needs.
• Follows processes and compliance guidelines to serve clients and the bank.
• Supports client experience and connects clients to suitable solutions.
• Manages center traffic, appointments, and outbound calls effectively.
• Participates in ongoing training to learn new platforms and services.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Branding

Client Management

Client Solutions

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma

Bachelor's Degree

Job description

Bank of America is seeking a Customer Service Associate to engage clients in the lobby, educate them on self‑service options, and process transactions accurately. You will build trusted relationships, follow policies, and help clients reach their financial goals.

This role requires strong communication, problem solving, and a commitment to service excellence. The position supports an in‑office environment with weekend/extended hours as needed, offering growth opportunities and a pathway to