Relationship Banker: Trusted Financial Counselor

U.S. Bank; Norwalk (CT); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Norwalk, CT is seeking a Relationship Banker to engage clients face-to-face, assess banking needs, open and service accounts, and promote loan and deposit products.

You will build trusted client relationships, collaborate with branch teams, and educate customers on digital tools while delivering accurate, compliant service. This role emphasizes proactive outreach, strong communication, and mastery of retail banking products, with a focus on delivering exceptional customer

Qualifications

• High school diploma or equivalent.
• Typically five or more years of retail banking experience or a combination of experience and commensurate training.
• Bilingual ability to read, write, and speak in business-level proficiency of Spanish language and English.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

Skills

Relationship building

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

U.S. Bank in Norwalk, CT is seeking a Relationship Banker to engage clients face-to-face, assess banking needs, open and service accounts, and promote loan and deposit products.

You will build trusted client relationships, collaborate with branch teams, and educate customers on digital tools while delivering accurate, compliant service. This role emphasizes proactive outreach, strong communication, and mastery of retail banking products, with a focus on delivering exceptional customer