Relationship Banker: Personal Banking & Client Solutions

Bank of America; Hanover (York County); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Paid time off

Growth support

Job summary

Bank of America is seeking a front-line team member to engage clients in the lobby, educate them on self-service banking, and assist with transactions. You will build relationships, process cash, and connect clients to tailored financial solutions while upholding regulatory standards.

This role supports a positive client experience across branches, with a focus on responsible growth, collaboration, and community impact. Weekend/extended hours may be required, in-office at Hanover, MD.

Qualifications

• Customer-focused self-starter with a strong work ethic and results orientation.
• Experience in financial services and knowledge of financial products and solutions.
• Ability to learn and adapt to new information and technology platforms.
• Comfortable educating clients on self-service banking options.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service transactions.
• Accurately process cash transactions and manage cash responsibilities.
• Build relationships to meet financial needs and connect clients to solutions.
• Maintain operational excellence and adhere to applicable laws and regulations.
• Drive the client experience and manage center traffic, appointments, and outbound calls.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a front-line team member to engage clients in the lobby, educate them on self-service banking, and assist with transactions. You will build relationships, process cash, and connect clients to tailored financial solutions while upholding regulatory standards.

This role supports a positive client experience across branches, with a focus on responsible growth, collaboration, and community impact. Weekend/extended hours may be required, in-office at Hanover, MD.