Relationship Banker — Personal Banking & Client Solutions

NBMBAA; Denton (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is seeking a frontline Banking Center role to engage clients in the lobby, educate on self-service banking, and process cash transactions accurately. You will build relationships to meet client financial needs and support business growth across branches.

The position emphasizes customer focus, problem solving, and adherence to laws and internal controls, with a 1st shift and 40 hours per week."

Qualifications

• Must have a strong work ethic and results orientation.
• Ability to learn and adapt to new information and technology platforms.
• Comfortable educating clients on self-service banking tools (ATM/online/mobile).

Responsibilities

• Engage clients in the lobby to educate and assist with transactions through self-service resources.
• Process cash transactions accurately and efficiently for clients as needed.
• Develop in-depth knowledge of clients' financial goals and connect them to suitable solutions.
• Build relationships to meet clients' financial needs and growth opportunities.
• Manage center traffic, appointments, and outbound calls; support client experience.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma or GED

Bachelor's or business-related Associate’s Degree

Job description

Bank of America is seeking a frontline Banking Center role to engage clients in the lobby, educate on self-service banking, and process cash transactions accurately. You will build relationships to meet client financial needs and support business growth across branches.

The position emphasizes customer focus, problem solving, and adherence to laws and internal controls, with a 1st shift and 40 hours per week."