Relationship Banker: Personal Banking & Advisory

Community Financial System, Inc.; Springfield (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Community Financial System, Inc. is hiring a Relationship Banking Representative to deliver a warm, professional customer experience across teller and desk duties. You will educate customers on products, support account openings and transfers, and promote digital banking tools.

Travel for training may be required, and you will work to deepen customer relationships daily. The role emphasizes accuracy, compliance with policies, and teamwork to help branch goals and provide excellent service in a

Qualifications

• Two years of customer service and/or banking experience preferred.
• Must be 18 years of age or older.
• Willingness to travel for training and support as needed.

Responsibilities

• Provide a welcoming, professional customer experience in the lobby and at the teller desk.
• Open new accounts, process transactions, and support service requests with a consultative approach.
• Educate customers on digital banking tools and self-service options.
• Coordinate with internal teams to resolve issues promptly and accurately.

Skills

Interpersonal skills

Listening skills

Communication skills

Mathematical aptitude

Digital tools

Customer service

Integrity & Teamwork

Education

High School Diploma or GED

Job description

Community Financial System, Inc. is hiring a Relationship Banking Representative to deliver a warm, professional customer experience across teller and desk duties. You will educate customers on products, support account openings and transfers, and promote digital banking tools.

Travel for training may be required, and you will work to deepen customer relationships daily. The role emphasizes accuracy, compliance with policies, and teamwork to help branch goals and provide excellent service in a