Relationship Banker II: Grow Client Relationships

TD Bank Group; Tewksbury, Northern (MA, KY); Hybrid; USD 32,000 - 43,000; Full time

Job summary

TD Bank Group in Massachusetts is seeking a Banking Professional to cultivate and sustain client relationships by delivering personalized banking solutions aligned to long-term financial goals. You will acquire new clients and deepen existing relationships through consultative engagement and needs-based guidance, while upholding TD's risk and regulatory standards.

In this role you will lead conversations, propose tailored product options, and coordinate with partners to execute referrals,

Qualifications

• High School Diploma or GED (or equivalent combination of education and experience).
• 2+ years of experience engaging clients in a sales, service, or relationship building capacity.
• Banking environment experience preferred (teller, platform, or relationship banking).
• Experience in consultative conversations to uncover needs and recommend products and services.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to obtain and maintain NMLS registration.
• Notary License preferred.

Responsibilities

• Cultivate and sustain long-term client relationships through leads management and outbound efforts in a bank location; responsible for identifying opportunities that deepen client relationships that allow clients to meet their financial objectives
• Proactively engages in client conversations with curiosity, actively listening and accurately capturing information while leveraging TD systems and tools to identify appropriate client solutions and next best actions, ensuring consistent follow-through across all client commitments, including partner hand-offs
• Consistently leads client engagement across walk-in, appointment, and outbound opportunities, establishing credibility and deepening relationships.
• Leads purposeful, goals-based discovery with confidence, uncovering both expressed and unexpressed client needs through advanced questioning and active listening
• Applies strong banking and financial knowledge to interpret client needs and validate understanding.
• Provides clear, tailored guidance on a broader range of products and services, explaining options, benefits, and risks with confidence to support informed client decisions
• Delivers advanced, needs-based guidance and manages more complex client scenarios ensuring recommendations reflect a holistic understanding of client goals and financial position while driving partner collaboration and ensuring effective execution of referrals
• Serves as a client advocate, anticipating client's needs to build and maintain deeper client relationships through ongoing engagement, personalized guidance, and proactive outreach
• Engages clients on mortgage products, accepting mortgage inquiries, referring clients for mortgage solutions, or other residential lending activities
• Champions the client experience by ensuring continuity, follow-through, and strong connection to TD’s broader network of expertise
• Adheres & reinforces all policies, procedures, and regulatory requirements, ensuring accurate documentation, strong risk awareness, and protection of the client and the Bank
• Customer Accountabilities:Accountable for delivering a welcoming, personalized client experience by actively engaging in meaningful discovery that builds trust and establishes credibility
• Serves as the primary point of accountability for client concerns, resolving issues end-to-end where possible and ensuring timely escalation when required
• Leads client acquisition, retention, and relationship growth for the bank location by proactively identifying opportunities to deepen relationships and improve client outcomes

Skills

Strong communication skills

Client relationship building

Needs-based guidance

Microsoft Office proficiency

Education

High School Diploma or GED

NMLS registration readiness

Tools

NMLS

Job description

TD Bank Group in Massachusetts is seeking a Banking Professional to cultivate and sustain client relationships by delivering personalized banking solutions aligned to long-term financial goals. You will acquire new clients and deepen existing relationships through consultative engagement and needs-based guidance, while upholding TD's risk and regulatory standards.

In this role you will lead conversations, propose tailored product options, and coordinate with partners to execute referrals,